Customer Success Specialist

Confirmed live in the last 24 hours



1,001-5,000 employees

AI-powered market intelligence search platform

AI & Machine Learning
Data & Analytics
Financial Services

Entry, Junior, Mid, Senior, Expert

London, UK

Required Skills
  • Intelligent, articulate, consultative, and confident client-facing professional
  • High aptitude and willingness to learn
  • Ability to distill and explain complex issues in simple terms
  • Personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
  • Superior ability to develop rapport with new people and maintain relationships
  • Positive and proactive personality
  • Energetic, creative, curious, and quick learner
  • Effective time management and task prioritization under pressure
  • Ability and interest to work autonomously in a fast-growing company
  • Customer health: Provide training, customizations, and product consultations
  • Growth Initiatives: Assist sales in product pitches and demos, run trial training calls
  • Customer Support: Field support calls, emails, and chats, resolve issues locally or escalate when needed
  • Content generation: Identify relevant content for customers, package for distribution
  • Product Direction: Field feedback, identify product opportunities, relay information across the organization

AlphaSense offers a market intelligence and search platform powered by AI and NLP technology, allowing users to extract insights from millions of documents such as equity research, company filings, event transcripts, and expert calls. The platform enables easy tracking of companies, topics, and industries across a wide range of content, saving time on manual work and facilitating more in-depth analysis.

Company Stage

Series E

Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth