Bilingual – Vietnamese

Bilingual (Vietnamese) HR Administrator

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Role: This is an entry level, hourly role at our warehouse facility. 

As an HR Assistant, you will provide administrative support to our People & Talent team as a key team member supporting your assigned business unit. Reporting to the HRBP of the DFW  Facility, the bilingual (Vietnamese) HRA will help with payroll, recruiting, employee engagement, and training tasks. The HRA will also act as the primary point of contact between the People Team and employees through HR Office Hours, our Peoples Services Jira Portal and being the face of the team in our distribution center. Our HRAs are key to creating a strong employee experience and will have scope to grow their careers and deepen their skills as members of a diverse, high-performing, and supportive team. 

What You’ll Do:

• Provide administrative support to the People team 
• Serve as a reliable source of information for employees in our distribution center, promptly answering questions regarding payroll, benefits, and employment policies. 
• Create an exceptional employee experience ensuring employees feel informed and cared for by addressing issues promptly and professionally.
• Support the recruitment process (including internal mobility) to hire strong candidates that will positively impact our company and team and coordinate onboarding as required. 
• Act as a liaison between the HR department and other employees. 
• Follow and update as-needed, policies and procedures that enhance our employee experience and workplace environment. 

Key Responsibilities include but are not limited to the following: 

• Assist with recruiting tasks such as reviewing resumes, scheduling interviews, conducting phone screens and liaising with candidates/hiring managers to create a seamless candidate experience. 
• Support operation departments by requesting and reporting on staffing status for day labor (Instaworkers). 
• Review invoices for accuracy ensuring details match the agreed terms. Enter invoice information into HR tracker and submit for processing.
• Process worker compensation claims timely and accurately to ensure compliance. 
• Handle all pre-hire requirements for new associates including conversions; profile creation, schedule assignment, new hire I-9 verification process ensuring compliance.
• Respond to employee queries to resolve questions and issues promptly and professionally. Escalate issues to HRBP as required. 
• Assist the HRBP with communications and policy updates to employees. 
• Conduct employee exit interviews as required. 
• Organize employee recognition programs, events, and activities to celebrate achievements and milestones.
• Collaborate with cross-functional teams to develop and implement wellness programs and initiatives.
• Compile and process employee documentation and records, keeping employees’ databases/HRIS up to date. 
• Track employee attendance, PTO, and leaves, and assist with payroll processing and documentation by maintaining employee schedule, supervisor, timecards and reporting in Workday/HRIS.
• Complete department reporting on a daily/weekly/monthly basis as required in support of your business unit:
• This may include HR Stats, Missing Hours Reports, Missing Workday Reports, EOAs, Surveys, FMLA/ADA, Attendance, Shyft etc 

The role objectives/responsibilities of the HRA adapt to the needs of their business unit and various people team initiatives/ OKRs offering scope to develop skills and deepen knowledge of the HR/Talent function. 

About You:

• 6 months of experience in an HR support role, demonstrating a strong understanding of HR functions like recruiting, payroll, employee engagement, and onboarding.
• Experience working with a large hourly population. 
• Clear, confident communicator who is bilingual in Vietnamese and enjoys interacting with employees at all levels. You excel in building relationships and are approachable, empathetic, and solution-oriented.
• You can manage multiple tasks and prioritize effectively in a fast-paced environment. Attention to detail is one of your strengths and you’re known for your reliability and consistency in completing tasks on time.
• You have a proactive mindset, always looking for ways to improve processes and solve issues efficiently.
• You enjoy being part of a diverse and dynamic team and are excited about the opportunity to grow and develop within HR.

Preferred Qualifications:

• Experience working with payroll systems and handling I-9 verification and compliance.
• Prior experience supporting wellness or employee recognition programs.
• Experience working with HR software (Workday, HRIS, or similar platforms) and are comfortable using tools like Jira, Slack, and email to communicate and track employee queries.

Benefits:

At Rent the Runway, we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
• 401k match - an investment in your future.
• Company-wide events - our team spirit is no joke - we know how to have fun!

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.