Full-Time
Customer Success Manager
Posted on 9/6/2024
Kiddom
51-200 employees
Digital platform for K-12 education tools
Compensation Overview
$80k - $110kAnnually
Mid
Remote in USA
- BA or BS degree or higher
- At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
- Experience using and/or implementing High quality instruction materials (HQIM)
- Experience with set-up, configuration, or administration of a SAAS software product
- Education field experience, and/or experience as a success manager in ed-tech
- Strong empathy for educators
- Passion for improving education equitably
- Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
- Serve as the primary contact for customers delivering a value-driven customer journey
- Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
- Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
- Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
- Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
- Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
- Responsibilities will evolve with your ability to contribute to the team
Kiddom provides a digital platform aimed at improving the teaching and learning experience for K-12 educators and school districts. The platform includes tools for curriculum planning, student assignments, assessment, and analytics. It offers both free and premium versions, with the free version providing essential features and the premium version, Kiddom Academy, offering advanced analytics and reporting tools. Schools and districts can subscribe to the premium services, which helps them manage and analyze educational data effectively. The platform is accessible on iOS and Android, allowing teachers to plan and assess learning from anywhere. Kiddom's goal is to enhance educational outcomes by providing data-driven insights and improving communication between teachers and students.
Company Stage
Series C
Total Funding
$70M
Headquarters
San Francisco, California
Founded
2015
6 month growth
↑ 14%1 year growth
↑ 38%2 year growth
↑ 61%
Simplify's Take
What believers are saying
- The recent $35M Series C funding round provides Kiddom with the financial resources to expand its team and accelerate product development.
- Partnerships with leading curriculum providers and organizations like BetterLesson and Labster enhance the platform's content quality and educational impact.
- Kiddom's mobile accessibility via iOS and Android apps allows educators to manage curriculum and assessments on the go, increasing user convenience and engagement.
What critics are saying
- The competitive EdTech market requires Kiddom to continuously innovate to maintain its edge and avoid being overshadowed by larger players.
- Dependence on partnerships for high-quality content could pose risks if these collaborations face challenges or dissolve.
What makes Kiddom unique
- Kiddom's freemium model allows widespread adoption by offering essential tools for free while monetizing advanced features through subscriptions, unlike competitors who may not offer free versions.
- The platform's integration with various learning management systems and student information systems through partnerships with Edlink and others enhances its usability and reach.
- Kiddom's focus on high-quality, customizable instructional materials and partnerships with renowned curriculum providers like BetterLesson and OpenSciEd sets it apart in the EdTech market.