Full-Time

Director of Implementation

Confirmed live in the last 24 hours

Relay Payments

Relay Payments

51-200 employees

Digital payment network for transportation logistics

Data & Analytics

Senior

Atlanta, GA, USA

Requirements
  • 8+ years of experience leading SaaS software implementation or customer success teams
  • Experience building processes and teams for scale
  • Track record of managing department, strategy, and fielding escalations
  • Positive attitude and ability to manage customer expectations
  • Ability to manage multiple priorities and adapt to changes
  • Entrepreneurial mindset
Responsibilities
  • Oversee management of the customer Implementation team
  • Engage customers to complete onboarding and achieve adoption targets
  • Provide customer-centric support throughout the onboarding process
  • Collaborate with internal teams
  • Contribute to growth and scalability through documentation and process optimization
  • Gather product feedback from customers

Relay Payments provides a crucial service in the transportation and logistics industries with its digital payment network designed to handle instant, secure transactions for various over-the-road expenses. This employment environment offers a chance to work on cutting-edge financial technologies which are vital for connecting fleets, brokers, and merchants. Their contributions to streamlining operations and enhancing revenue streams in these sectors place them at a significant position for career growth and leadership in financial tech solutions in logistics.

Company Stage

Series C

Total Funding

$96.6M

Headquarters

Atlanta, Georgia

Founded

2019

Growth & Insights
Headcount

6 month growth

-10%

1 year growth

-5%

2 year growth

-16%