Full-Time

Customer Support Specialist

Posted on 8/19/2025

Alphabe Insight

Alphabe Insight

No salary listed

Grand Rapids, MI, USA

Hybrid

This job is located in Grand Rapids, MI. The job posting lists a specific city and state; remote work is not indicated. Treat as on-site/hybrid? The description does not specify. Based on provided data, remote is false; travel_requirements HYBRID? The instruction says if ambiguous between remote and in-person, choose in-person unless hybrid is clearly stated. There is no explicit hybrid. So set IN_PERSON (3). But travel_requirements enum values are 1,2,3 per tool. 1 REMOTE, 2 HYBRID, 3 IN_PERSON. We'll set 3. Yet we already set remote false. We'll fill additional_location_info to note ambiguity. Could be

Category
Customer Experience & Support (4)
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Requirements
  • Bachelor’s degree or equivalent work experience preferred
  • Previous experience in customer support or client-facing roles
  • Strong verbal and written communication skills
  • Problem-solving mindset with the ability to remain calm under pressure
  • Proficiency with CRM systems and basic technical troubleshooting
  • Ability to multitask and manage time effectively
Responsibilities
  • Respond promptly to customer inquiries via phone, email, and chat
  • Provide accurate information, guidance, and troubleshooting to resolve customer issues
  • Escalate complex cases to appropriate teams when necessary
  • Document customer interactions and feedback to improve processes
  • Collaborate with cross-functional teams to enhance the customer experience
  • Maintain a positive, empathetic, and professional attitude at all times

Company Size

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Company Stage

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Total Funding

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Headquarters

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Founded

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INACTIVE