INACTIVE
Full-Time
Customer Support Specialist
Posted on 8/19/2025
Alphabe Insight
No salary listed
Grand Rapids, MI, USA
Hybrid
This job is located in Grand Rapids, MI. The job posting lists a specific city and state; remote work is not indicated. Treat as on-site/hybrid? The description does not specify. Based on provided data, remote is false; travel_requirements HYBRID? The instruction says if ambiguous between remote and in-person, choose in-person unless hybrid is clearly stated. There is no explicit hybrid. So set IN_PERSON (3). But travel_requirements enum values are 1,2,3 per tool. 1 REMOTE, 2 HYBRID, 3 IN_PERSON. We'll set 3. Yet we already set remote false. We'll fill additional_location_info to note ambiguity. Could be
Category
 Customer Experience & Support (4) |
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Requirements
- Bachelor’s degree or equivalent work experience preferred
- Previous experience in customer support or client-facing roles
- Strong verbal and written communication skills
- Problem-solving mindset with the ability to remain calm under pressure
- Proficiency with CRM systems and basic technical troubleshooting
- Ability to multitask and manage time effectively
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat
- Provide accurate information, guidance, and troubleshooting to resolve customer issues
- Escalate complex cases to appropriate teams when necessary
- Document customer interactions and feedback to improve processes
- Collaborate with cross-functional teams to enhance the customer experience
- Maintain a positive, empathetic, and professional attitude at all times
INACTIVE