Job Description

- Support the Office of the Deputy Commissioner as needed
- Lead and coordinate quality, efficiency projects and activities to ensure continuous best practices, and quality improvement. Analyze existing workflows and perform best practice benchmark gap analysis. Develop processes and procedures to effectively meet or exceed stakeholder expectations. Articulate and present challenges and recommendations in a clear, and concise manner to all stakeholders
- Provide input, document requirements and support the design and delivery of human resource management improvements, program staff right-sizing, organizational structure evaluation, and training programs
- Develop/ update process documentation, work instructions and other tools to support execution
- Collaborate cross-functionally on full life cycle process evaluation and improvements. Conduct on-going research and benchmark against industry best practices. Organize cross functional groups across departments to work collaboratively toward the effective and efficient pursuit of pre-determined goals.
- Effectively represent and communicate Division functions to stakeholders and outside

Qualifications

A baccalaureate degree from an accredited college and two years of satisfactory, full-time
experience related to the projects and policies to be studied in the particular position.