48forty Solutions is the largest pallet management services company in North America, with a national network of over 258 facilities, including 69 company-owned and operated pallet recycling plants and more than 850 partners. We also operate our own fleet of more than 8,200 trailers and tractors, servicing customers from coast to coast. Comprehensive pallet solutions include supply and retrieval, on-site services, reverse logistics, and packaging materials. Visit www.48forty.com.

Summary

The primary role as the Office Manager, is to provide quality administrative functions within the facility, ensuring all company policies, safety rules and regulations are followed and conduct effective communication between peers, managers, vendors and customers at the direction of the Plant Manager.

The Office Manager will report to the Plant Manager and serve as a member of the facility leadership team. The position’s primary responsibility will be to provide office services by implementing administrative systems, procedures, and policies, monitoring administrative projects and providing professional customer service when interacting with customers, vendors, and other 48forty Solutions team members.

Essential Duties and Responsibilities

• Responds promptly to customer inquiries, obtains and evaluates all relevant information to handle product and service inquiries.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; expediting correction or adjustment; and following up to ensure resolution.
• Partners with other members of management to set up and maintain customer and vendor accounts.
• Conducts the new hire process included but not limited to receiving applications and resumes, providing written offer letters, scheduling drug screens and interviews, screening employees through E-Verify, and completing all new hire paperwork in accordance with company policy
• Maintains and audits personnel files, worker’s compensation files, and I-9 binders in accordance with company policy.
• Insures the security of all confidential records. This includes, but is not limited to, personnel files, payroll documentation, and injury files.
• Manages post injury worker’s compensation claims by completing documentation, scheduling physician appointments and drug screens, and coordinating communications with the company worker’s compensation carrier.
• Manages local A/P process by creating purchase orders, reviewing local A/P invoices, and communicating with local vendors and Corporate Accounting.
• Manages local A/R process by ensuring all customers are invoiced timely and accurately.
• Enforces and adheres to all company policies, safety rules and regulations.
• Completes daily, weekly and monthly operations reporting including, but not limited to, payroll, production reporting, and shipping and receiving.
• Performs general clerical duties including, but not limited to mail sorting and processing, answering phones, maintaining company bulletin boards, and dispatching drivers.
• Maintains office supplies, personal protective equipment (PPE), and first aid inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.
• Facilitates operational requirements by scheduling and completing administrative projects as needed.

Requirements

• High school diploma or equivalent required
• Four-year college degree or 3-5 years relevant experience preferred
• Strong computer skills (MS Office Suite, MS Excel, MS Word, MS PowerPoint, MS Outlook, and Internet).
• Workers Compensation, Payroll, AP/AR, and Employee Benefits experience is highly desired.
• Minimum 2 years prior experience working in a customer service environment.
• Exceptional customer service skills.
• Excellent communication skills (written and verbal).
• Ability to work both within a team environment and independently prioritize tasks.
• Ability to manage demanding timelines.
• Ability to work independently and manage time efficiently.
• MUST be 18 years of age or older.

Prior Manufacturing and/or Transportation background is preferred.

Bilingual (English and Spanish) is a plus, but not required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in extreme conditions to include, but not limited to, elements, heat, cold, and air particulate 
• The employee is frequently required to sit, talk hear, walk and use hands to handle, feel and reach.
• The noise level in the work environment is dependent on location.
• Personal Protective Equipment (PPE) is required (eye protection, ear protection is mandatory at several locations, safety shoes)
• Specific vision abilities required by this job include, close vision, distance vision and color vision.

Benefits

• Competitive Pay
• Holiday Pay
• Referral Bonuses
• Long-Term Career Advancement  
• Great Team Environment
• PTO
• Full-time employees eligible for Medical, Dental, Vision, Basic Life, AD&D and Short-Term & Long-Term Disability insurance on the 1st of the month following 60 days of employment 

48forty Solutions is an equal opportunity employer.