What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Our IT Service Operations team is critical for success at Abarca Health. You will  handle day to day systems operations and monitoring of  data processing to server updates, review stability and collaborate to ensure the stability of  networks and datacenters.

As the Monitoring and Tools Analyst, you will be part of  IT Service Operations team, and will be responsible for building, maintaining, and supporting the monitoring tools used to detect, mitigate, and resolve application and infrastructure issues. This includes setting-up, maintaining, and continuously improving Abarca’s various monitoring, visualizations, alerting and notification tools, enabling other teams to respond to incidents, as well as providing recommendations for areas of opportunity.

The fundamentals for the job…

• Install, configure, and maintain the tools used by the organization for monitoring, alerting, notifying, and diagnosing issues.
• Configure and continuously improve the instrumentation of our infrastructure and applications.
• Collaborate with the software engineering teams to better instrument and monitor application features before they are released.
• Monitor vendor information to ensure tools are updated, secured, and optimally implemented as they change.
• Work with the IT Service Operations teams and organizational leaders to produce meaningful visualizations of the monitoring metrics.
• Provide regular updates and reports associated with SLA adherence.
• Create, update, and maintain the documentation of current and new tools.

What we expect of you

The bold requirements…

• Bachelor’s Degree or Master’s Degree in Computer Engineering, Computer Science, Technology, or related field (In lieu of a degree, equivalent relevant experience may be considered.)
• 3+ years of experience within an IT Operations Support team maintaining the surveillance and monitoring tools or related roles.
• Experience with network infrastructure, network hardware, server operating systems (Windows and Linux), server hardware, server storage, relational databases (MS SQL Server, MySQL, or others) as well as Eventlogs and Syslogs.
• Experience with SNMP and WMI for obtaining metrics and with concepts associated with Web Applications.
• Experience visualizing data.
• Experience with of monitoring tools such as Dynatrace, App Dynamics, Datadog, Splunk, New Relic, Solarwinds, PagerDuty, Evolvenor SCOM.
• Availability to work rotating or irregular shifts, including weekends and certain holidays, per business or operational needs.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only).

Nice to haves…

• Bilingual fluency both oral and written (English/Spanish) is a nice to have but not required.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

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