Monitoring and Tools Analyst
Posted on 3/20/2023
Abarca Health

501-1,000 employees

Personalized healthcare technology solutions
Company Overview
Abarca is on a mission to revolutionize healthcare. The company believes that with smarter technology pharmacy benefits can be redefined. Through a combination of aggressive pharmacy network design, the right formulary and clinical programs, rebates, and competitive admin fees, Abaraca helps payers minimize costs while maximizing the health and healthcare experience for members.
Experience Level
  • Bachelor's Degree or Master's Degree in Computer Engineering, Computer Science, Technology, or related field (In lieu of a degree, equivalent relevant experience may be considered.)
  • 3+ years of experience within an IT Operations Support team maintaining the surveillance and monitoring tools or related roles
  • Experience with network infrastructure, network hardware, server operating systems (Windows and Linux), server hardware, server storage, relational databases (MS SQL Server, MySQL, or others) as well as Eventlogs and Syslogs
  • Experience with SNMP and WMI for obtaining metrics and with concepts associated with Web Applications
  • Experience visualizing data
  • Experience with of monitoring tools such as Dynatrace, App Dynamics, Datadog, Splunk, New Relic, Solarwinds, PagerDuty, Evolvenor SCOM
  • Availability to work rotating or irregular shifts, including weekends and certain holidays, per business or operational needs
  • Excellent oral and written communication skills
  • We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)
  • Must be able to access and navigate each department at the organization's facilities
  • Sedentary work that primarily involves sitting/standing
  • Install, configure, and maintain the tools used by the organization for monitoring, alerting, notifying, and diagnosing issues
  • Configure and continuously improve the instrumentation of our infrastructure and applications
  • Collaborate with the software engineering teams to better instrument and monitor application features before they are released
  • Monitor vendor information to ensure tools are updated, secured, and optimally implemented as they change
  • Work with the IT Service Operations teams and organizational leaders to produce meaningful visualizations of the monitoring metrics
  • Provide regular updates and reports associated with SLA adherence
  • Create, update, and maintain the documentation of current and new tools
Desired Qualifications
  • Bilingual fluency both oral and written (English/Spanish) is a nice to have but not required