Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? As champions of wellbeing for ourselves, our communities, and consumers, we focus as a team to turn what is possible into a reality. We create experiences for you to grow and enrich your career and future as a Life Claims Specialist. We believe in your aspirations for purpose, leadership, and achievement in your professional and personal lives.

 We will help build the core proficiencies you will need to be a successful Life Claims Specialist. In your first year, we will provide extensive training in a highly supportive environment. If you have an internal drive to investigate using your critical thinking skills, assessing policy matters, and can manage competing priorities while meeting deadlines, this is your opportunity to make a difference, grow your career, and be a part of moving the organization into the future!

You will:

• Be responsible for timely and accurate adjudication of individual life claims.

• Work within a team providing strong customer service making timely, but thoughtful decisions to achieve a claim determination.

• Review policy language and other claim documentation.

• Work within a team and customer-focused environment.

• Maintain composure and direction in high pressure situations.

• Develop and enhance your communication skills to meet the customer’s needs, while demonstrating empathy, flexibility, responsiveness, and a committed approach.

• Develop critical thinking to issue spot and identify resources needed to assist in making claim determinations.

You have:

• A college or university degree or the equivalent work experience that provides knowledge and exposure to claims, service or other principles and concepts.

• At least two years of claim-related work experience (Individual Life Claims preferred).

• Experience and an interest in providing quality customer service both written and telephonic.

• Strong analytical skills, with attention to detail.

• Strong written and verbal communication skills.

• Demonstrated experience prioritizing competing priorities with deadlines.

• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.

Location:   

• Mobile - WFH flexibility, close to Guardian offices in Bethlehem, PA or Pittsfield MA preferred but will consider candidates outside of office locations.

• Travel to Guardian offices as requested by the People Leader

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual’s known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.