Full-Time
Manager – Integration Support
Centralized communication platform for local businesses
Junior, Mid
Lehi, UT, USA
- Customer-first attitude with a strong sense of empathy
- 2+ years experience in a specialized support team
- 2-3 years of management experience
- Experience leading people or processes
- Strong technical experience with Public API's or previous SAAS integration experience
- Experience with scripting languages and analytical languages such as SQL and python
- Experience manipulating large data sets with the intent of analyzing trends of integration issues
- Analytical and data-oriented approach to problem-solving
- Lead a team of Integration Support Specialists primarily to support their work and professional growth
- Work alongside the team to troubleshoot, test, resolve issues and ensure customers quickly achieve value with Podium
- Monitor and manage ticket queues, ensuring timely resolution of integration related issues
- Meet one-on-one with Integration Support team members
- Work with internal teams to develop and maintain integration support documentation
- Maintain a high level of customer satisfaction by providing exceptional support and communication
- Work cross-functionally with various Podium teams to be a strong advocate for your team's efficiency and improve
- A proven track record of adding real value at a dynamic and fast-growth company
- Experience leading a customer facing support team
- Software development experience or ability
- Strategic and creative problem solving
- Bachelor's or Master's degree in STEM
- Salesforce Case Management experience
Podium is a company that empowers local businesses by providing a multi-product platform that centralizes communications, facilitates payment collection, and enhances marketing strategies through text campaigns. The company's AI-powered lead conversion platform not only simplifies the process of garnering customer reviews but also manages all leads in one easy inbox, thereby increasing efficiency and productivity. With over 100,000 businesses using Podium daily, the company has demonstrated its industry leadership by generating significant revenue for its clients and offering a platform that enables faster and more effective communication with customers.
Company Stage
Series D
Total Funding
$425M
Headquarters
Lehi, Utah
Founded
2014
6 month growth
↓ -3%1 year growth
↓ -2%2 year growth
↓ -10%Benefits
Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag