Full-Time

DMV Specialist 1

Updated on 9/10/2026

Redwood Credit Union

Redwood Credit Union

201-500 employees

Full-service credit union banking & loans

Compensation Overview

$27 - $35/hr

+ Performance incentive plan

No H1B Sponsorship

Napa, CA, USA

In Person

Category
Clerical & Data Entry (1)

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Requirements
  • Thorough knowledge of personal computers with word processing and spreadsheet software and internet and intranet access.
  • Ability to operate an internet-based DMV title system and pass a LifeScan clearance.
  • Extensive knowledge of California Department of Motor Vehicles regulations pertaining to titling and release regulations.
  • Knowledge of electronic Department of Motor Vehicles titling.
  • Thorough knowledge of modern office administration techniques and methods.
  • Ability to coordinate a variety of activities simultaneously and prioritize work.
  • Ability to act independently and confidentially, using discretion and tact.
  • Ability to operate a telephone system effectively.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to establish and maintain effective working relationships with a diverse group of people, including vendors and other Credit Union team members.
  • Ability and desire to work in a team environment.
  • Ability to analyze situations and recommend solutions.
  • A combination of education and experience equivalent to a high school diploma with a minimum of three years of experience processing DMV transactions.
  • Ability to stand, bend, stoop, sit, walk, twist, and turn; lift up to 25 pounds; and use a computer keyboard and calculator.
Responsibilities
  • Independently review, analyze, evaluate, and solve complex DMV transactions by applying knowledge of DMV titling processes and procedures.
  • Release titles to Members upon loan payoff and perform file maintenance on Member accounts as needed.
  • Investigate and research incomplete or inaccurate equity and vehicle payoffs that impact credit reporting, vehicle title issues, and equity releases.
  • Submit all vehicle and vessel title documents to the DMV to ensure RCU is lienholder for secured loans.
  • Reconcile DMV refunds and receipts after processing is completed.
  • Maintain and identify trends in the paperless title system to ensure all pending liens and errors are completed and corrected.
  • Coach and train business partners on identified trends and notify management of status, issues, and proposed resolutions.
  • Obtain and analyze California Vehicle Record reports for staff as requested.
  • Explain the proper use of DMV forms to Members and team members in Consumer Lending Branches and the MSC.
  • Follow up on aging and outstanding titles and work directly with dealers, lienholders, Members, non-Members, and the DMV until problems are resolved.
  • Return titles to Members when received in error from another financial institution.
  • Assist management with higher-level tasks and projects, including solving complex chain-of-title issues.
  • File Uniform Commercial Codes with the Secretary of State on collateral as required.
  • Provide service to Members, volunteers, internal team members, and service providers.
  • Provide high-level support and technical assistance to the MSC, FAD, Branches, and other departments to ensure complete and accurate DMV paperwork is provided.
  • Ensure confidentiality and safeguard sensitive Member information.
  • Research and resolve Member and team member concerns as directed.
  • Represent RCU in a courteous and professional manner.
  • Supply Members with accurate information regarding loan products and services.
  • Compose and type letters, memos, emails, and reports for staff as needed.

Redwood Credit Union is a member-owned financial cooperative serving Northern California. It offers checking, savings, CDs, IRAs, auto and home loans, insurance, investment services, and online/mobile banking for individuals and businesses. Members deposit funds, earn interest, borrow with competitive rates, and manage accounts via digital channels, with tools like budgeting resources. The credit union differentiates itself by focusing on member financial wellness, community programs, and accessible banking, aiming to help members save, protect against risk, and build financial stability while supporting local communities.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Santa Rosa, California

Founded

1950

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 13, 2026 promotions strengthen strategy, product, and people leadership.
  • April 2026 Ukiah relocation improves visibility, parking, and drive-up ATM convenience.
  • Membership passed 538,000 in June 2026, showing continued franchise growth.

What critics are saying

  • RCU's regional concentration leaves deposits and loans exposed to Bay Area downturns.
  • Branch modernization and leadership expansion add expense before revenue proves out.
  • Fraud attempts target members; one major digital breach would damage trust immediately.

What makes Redwood Credit Union unique

  • RCU blends banking, insurance, auto-buying, and wealth management under one member brand.
  • Its North Bay and San Francisco footprint creates unusually dense local community relationships.
  • Founded in 1950, RCU has 538,000+ members and $10.7 billion assets.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Company News

Yahoo Finance
Sep 2nd, 2026
Redwood Credit Union ranks among top 25 Bay Area companies for Corporate Philanthropy.

Redwood Credit Union ranks among top 25 Bay Area companies for Corporate Philanthropy. Business Wire In 2025, RCU provided $5.18 million in community giving and supported 312 community partners across San Francisco and the North Bay SAN FRANCISCO, September 02, 2026-(BUSINESS WIRE)-Redwood Credit Union ranked 22nd among the 88 companies and organizations recognized in the San Francisco Business Times Corporate Philanthropy Awards, following a year in which RCU provided $5.18 million in total community giving and supported 312 community partners across San Francisco and the North Bay. The recognition places RCU alongside major Bay Area employers and global brands known for community investment. As the highest-ranking financial institution headquartered in the North Bay, RCU has now earned a place on the list for two consecutive years. Among the organizations RCU supports is San Francisco-based Compass Family Services, which helps families experiencing homelessness achieve housing stability and economic self-sufficiency. "Redwood Credit Union's generous support has a meaningful impact on Compass Family Services and the families we serve," said Erica Kisch, CEO of Compass Family Services. "Their partnership helps us provide families experiencing homelessness with the comprehensive support they need to find stable housing, strengthen their financial security, and build a more secure future for their children." RCU's community support includes financial contributions, volunteer service, and partnerships with nonprofit organizations across the Bay Area. In 2025, RCU team members spent more than 5,100 hours volunteering for nonprofit and community organizations. "We're honored to be recognized among the Bay Area's leading corporate philanthropists, alongside some of the region's most prestigious companies," said Brett Martinez, President and CEO of Redwood Credit Union. "Supporting our communities is at the heart of our mission, and we're proud to partner with organizations that are making a real difference in people's lives." Kisch noted that RCU's support extends beyond financial contributions. "Their team consistently shows up with their time, energy, and care," she said. "They are a true partner in our work, and we're grateful for their investment in families and our community." The annual San Francisco Business Times Corporate Philanthropy Awards recognize organizations that demonstrate exceptional commitment to charitable giving and community impact, with rankings based on cash contributions to Bay Area charities. RCU's 2025 Community and Social Impact Report provides additional information about its community giving, volunteer service and nonprofit partnerships. Visit redwoodcu.org/about/community-programs to read the full report.

Credit Unions
Aug 13th, 2026
Redwood Credit Union appoints Jen Brooks Harris, Divine David, and Keith Hildesheim to senior leadership roles.

Redwood Credit Union appoints Jen Brooks Harris, Divine David, and Keith Hildesheim to senior leadership roles. * August 13, 2026 Redwood Credit Union (RCU), which offers full-service personal and business banking throughout the North Bay and San Francisco, has announced the promotion of Jen Brooks Harris and Divine David and the hiring of Keith Hildesheim to senior leadership roles. Thank you for using the Press Center on CreditUnions.com! Please be aware that although CreditUnions.com has approved the content you are about to view, the document was uploaded by a third party. Therefore, CreditUnions.com does not claim responsibility for the source of this document. Jason Haley Savana Morie Andrew Lepczyk

The Credit Union Connection LLC
Jul 24th, 2026
Redwood CU announces promotions; Origence announces new associate Board members.

Redwood CU announces promotions; Origence announces new associate Board members. Redwood Credit Union announced two promotions within its organization, and Origence announced the appointment of three new associate board members to its Board of Directors. New hires: * Reliant Credit Union is pleased to announce the hiring of Marlin Mei as Developer. Mr. Mei most recently served as Software Engineer III at Tracelink, Inc. In his new role at the credit union, Mr. Mei is responsible for providing technical direction and support in the development and maintenance of business software and related procedures. * The League of Credit Unions is pleased to welcome Brian Harris to the team as Senior Director of Governmental Affairs for Georgia, bringing more than a decade of experience in government affairs, legislative affairs, and political campaigns to the organization. Recognitions: * Corporate Central is proud to announce that Hunter Cliffgard, Investment Analyst, has successfully passed Level I of the Chartered Financial Analyst (CFA) Program, an internationally recognized credential that represents one of the most rigorous and respected standards in the investment management profession. Promotions: * Redwood Credit Union (RCU) has announced the promotions of Gladys Milligan and Azalia Basurto to advance its purpose of elevating the financial well-being of its members and deepening its commitment to the communities it serves. Gladys Milligan has been promoted to regional vice president, Member Experience. In her new role, Milligan will provide strategic leadership and support to branches in the counties of Napa, Marin, and San Francisco, ensuring exceptional member and team member experiences while supporting Redwood Credit Union's strategic priorities. Azalia Basurto has been promoted to branch experience manager. In her new role, Basurto will focus on strengthening community partnerships and expanding access to financial education programs such as Bite of Reality and others to those living throughout Lake County, helping individuals and families build confidence and improve their financial well-being. Appointments: * Origence announced the appointment of three new associate members to its Board of Directors. The new associate Board members are: * Bill Brown, president and CEO of Citadel Credit Union. Brown brings more than 25 years of financial services leadership, holding executive roles at global banks, regional financial institutions, and community-focused organizations. His expertise spans retail and digital banking, business and wealth management, consumer lending, and operational risk. * Chad Shane, president and CEO of Canvas Credit Union. Shane brings more than two decades of experience in credit union lending and leadership. He previously served as chief lending officer at Canvas, where he led lending strategy and operations, and has held progressive leadership roles across the organization. * Geoff Lundfelt, president and CEO of Global Credit Union. Lundfelt brings more than 28 years of credit union leadership experience. Under his leadership, Global Credit Union has grown significantly in scale and reach while maintaining a strong focus on member service and operational performance. * Royal Credit Union (Royal) is proud to announce Senior Vice President of Payments and Digital Services, Jeni Brantner, has been appointed to serve as a Public Member of the State of Wisconsin's 2026 Joint Legislative Council Study Committee on Cryptocurrency. Brantner will help evaluate cryptocurrency-related technologies, review regulatory considerations, and make recommendations to support responsible development. The committee's work will help inform discussions around digital assets, blockchain technology, consumer protection, and innovation in Wisconsin's financial services landscape.

San Rafael Chamber of Commerce
Jul 22nd, 2026
Redwood Credit Union promotes Gladys Milligan, Azalia Basurto to elevate member experience, community partnerships.

Redwood Credit Union promotes Gladys Milligan, Azalia Basurto to elevate member experience, community partnerships. July 22, 2026 NAPA, Calif., July 22, 2026 - Redwood Credit Union (RCU), which offers full-service personal and business banking throughout the North Bay and San Francisco, has announced the promotions of Gladys Milligan and Azalia Basurto to advance its purpose of elevating the financial well-being of its members and deepening its commitment to the communities it serves. Gladys Milligan has been promoted to regional vice president, Member Experience. In her new role, Milligan will provide strategic leadership and support to branches in the counties of Napa, Marin, and San Francisco, ensuring exceptional member and team member experiences while supporting Redwood Credit Union's strategic priorities. Milligan joined Redwood Credit Union in 2019 and previously served as branch experience manager in American Canyon. In her new role, she will focus on strengthening community relationships, driving membership and deposit growth, and bolstering member engagement. She will lead teams in connecting members with solutions that support their financial well-being, such as down payment assistance, coaching and other developmental opportunities, while supporting operational excellence across the organization. "Gladys has earned the trust and respect of her colleagues, members, and community through her commitment to service and operational excellence," said Mishel Kaufman, RCU Chief Operating and Risk Officer. "Her leadership, dedication, and ability to build strong relationships make her an excellent fit for this role, and we look forward to her continued success." Prior to joining RCU, Milligan worked with WaMu/Chase, Travis Credit Union, and First Northern Bank. She holds a Bachelor of Science degree in Business Administration with a concentration in Strategic Management from Sacramento State University. Milligan serves as chief financial officer for the American Canyon Chamber of Commerce and treasurer for the American Canyon Community and Parks Foundation. She is also actively involved in financial education initiatives, working with American Canyon High School and Up Valley Family Centers to bring financial literacy resources to local communities. Azalia Basurto has been promoted to branch experience manager. In her new role, Basurto will focus on strengthening community partnerships and expanding access to financial education programs such as Bite of Reality and others to those living throughout Lake County, helping individuals and families build confidence and improve their financial well-being. Basurto began her career with Redwood Credit Union in 2006 as a part-time teller in Rohnert Park. Throughout her 20-year career with RCU, she has held several positions, including senior member relationship specialist, training specialist in the Educational Development Department, and branch service manager. She also helps lead RCU's DEI committee. In 2019, she relocated to Lake County, where she helped establish and grow RCU's presence in the community as the branch service manager of RCU's Lower Lake branch. "Throughout her 20 years with Redwood Credit Union, Azalia has demonstrated a deep commitment to our members and communities," said Mishel Kaufman, RCU Chief Operating and Risk Officer. "Her passion for financial education and community outreach has made a meaningful impact on Lake County, and we are excited to see her expand that work in her new role." Basurto holds an associate degree in Behavioral Science, a bachelor's degree in Sociology, and certifications as a Certified Credit Union Financial Coach and Certified Sales and Service Facilitator. She is passionate about bringing practical, inclusive, and accessible financial education to schools, local organizations, and community groups throughout Lake County. About Redwood Credit Union Founded in 1950, Redwood Credit Union is a full-service, not-for-profit financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. With a mission to passionately serve the best interests of its members, team members, and communities, RCU delivers many ways for its members to save and build money through checking and savings accounts, auto and home loans, credit cards, digital banking, business services, commercial and SBA lending, and more. Wealth management and investment services are available through Redwood Wealth Management, and insurance and auto-purchasing services are also offered through RCU Services Group (RCU's wholly owned subsidiary). RCU ended June at $10.7 billion in assets and $13.2 billion in assets under management and serves more than 538,000 members with full-service branches in San Francisco and across the North Bay. For more information, call 1 (800) 479-7928, visit redwoodcu.org, or follow RCU on Facebook, Instagram, X, and LinkedIn for news and updates

Sonoma Valley Chamber of Commerce
Jul 22nd, 2026
Redwood Credit Union promotes Gladys Milligan, Azalia Basurto to elevate member experience, community partnerships.

Redwood Credit Union promotes Gladys Milligan, Azalia Basurto to elevate member experience, community partnerships. NAPA, Calif., July 22, 2026 - Redwood Credit Union (RCU), which offers full-service personal and business banking throughout the North Bay and San Francisco, has announced the promotions of Gladys Milligan and Azalia Basurto to advance its purpose of elevating the financial well-being of its members and deepening its commitment to the communities it serves. Gladys Milligan has been promoted to regional vice president, Member Experience. In her new role, Milligan will provide strategic leadership and support to branches in the counties of Napa, Marin, and San Francisco, ensuring exceptional member and team member experiences while supporting Redwood Credit Union's strategic priorities. Milligan joined Redwood Credit Union in 2019 and previously served as branch experience manager in American Canyon. In her new role, she will focus on strengthening community relationships, driving membership and deposit growth, and bolstering member engagement. She will lead teams in connecting members with solutions that support their financial well-being, such as down payment assistance, coaching and other developmental opportunities, while supporting operational excellence across the organization. "Gladys has earned the trust and respect of her colleagues, members, and community through her commitment to service and operational excellence," said Mishel Kaufman, RCU Chief Operating and Risk Officer. "Her leadership, dedication, and ability to build strong relationships make her an excellent fit for this role, and we look forward to her continued success." Prior to joining RCU, Milligan worked with WaMu/Chase, Travis Credit Union, and First Northern Bank. She holds a Bachelor of Science degree in Business Administration with a concentration in Strategic Management from Sacramento State University. Milligan serves as chief financial officer for the American Canyon Chamber of Commerce and treasurer for the American Canyon Community and Parks Foundation. She is also actively involved in financial education initiatives, working with American Canyon High School and Up Valley Family Centers to bring financial literacy resources to local communities. Azalia Basurto has been promoted to branch experience manager. In her new role, Basurto will focus on strengthening community partnerships and expanding access to financial education programs such as Bite of Reality and others to those living throughout Lake County, helping individuals and families build confidence and improve their financial well-being. Basurto began her career with Redwood Credit Union in 2006 as a part-time teller in Rohnert Park. Throughout her 20-year career with RCU, she has held several positions, including senior member relationship specialist, training specialist in the Educational Development Department, and branch service manager. She also helps lead RCU's DEI committee. In 2019, she relocated to Lake County, where she helped establish and grow RCU's presence in the community as the branch service manager of RCU's Lower Lake branch. "Throughout her 20 years with Redwood Credit Union, Azalia has demonstrated a deep commitment to our members and communities," said Mishel Kaufman, RCU Chief Operating and Risk Officer. "Her passion for financial education and community outreach has made a meaningful impact on Lake County, and we are excited to see her expand that work in her new role." Basurto holds an associate degree in Behavioral Science, a bachelor's degree in Sociology, and certifications as a Certified Credit Union Financial Coach and Certified Sales and Service Facilitator. She is passionate about bringing practical, inclusive, and accessible financial education to schools, local organizations, and community groups throughout Lake County. About Redwood Credit Union Founded in 1950, Redwood Credit Union is a full-service, not-for-profit financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. With a mission to passionately serve the best interests of its members, team members, and communities, RCU delivers many ways for its members to save and build money through checking and savings accounts, auto and home loans, credit cards, digital banking, business services, commercial and SBA lending, and more. Wealth management and investment services are available through Redwood Wealth Management, and insurance and auto-purchasing services are also offered through RCU Services Group (RCU's wholly owned subsidiary). RCU ended June at $10.7 billion in assets and $13.2 billion in assets under management and serves more than 538,000 members with full-service branches in San Francisco and across the North Bay. For more information, call 1 (800) 479-7928, visit redwoodcu.org, or follow RCU on Facebook, Instagram, X, and LinkedIn for news and updates.