Position Summary

The Senior Underwriting Operations Technician supports the underwriting team and provides efficient and high-quality underwriting administration services. The role supports the end to end underwriting process through regular liaison with other teams to ensure highest quality of service, monitors data and ensures timely and complete documentation of files

What will your job entail?

The Senior Underwriting Operations Technician will work closely with and assist the WKFC Specialty Underwriting Teams; processing midterm endorsements and cancellations, invoicing, monthly reporting and providing support to underwriters and brokers throughout the policy lifecycle.  The candidate will also work with a supporting team of Operations and Outsource team members to ensure all service level agreements are met and all processing work is processed accurately & efficiently. The ideal candidate should have an in-depth understanding of the insurance industry, be a creative problem-solver with a skill for navigating systems and an eye for detail.

Responsibilities and Duties

• Prepare and coordinate all transactions and internal processing for multiple products, including but not limited to binder preparation support, invoices, complex policies and endorsements, cancellations, renewals, non-renewals, and reinstatements. 
• Drive renewal process by ensuring the review and approval of renewing policies by the underwriters; and system setup of renewals by Operations support team.
• Process Broker of Record (BORs) letters.
• Communicate effectively with underwriters and brokers to secure the information necessary to accurately process the business.
• Internal and external monthly reporting.
• Support finance, systems, data, and actuarial teams in ad-hoc tasks.
• Assists with on boarding of new hires and/or acts a mentor for Operations Technical Specialists colleagues.
• Assist in design and implementation of back-office operations and workflows
• Ensure all work is processed according to Service Level Agreements
• Liaise and train offshore shared service members
• Communicate daily with outsource team on quality of work and exceptions
• QA policies to ensure accuracy

Qualifications

• 5-10 years’ experience in insurance industry
• Prior experience with Specialty Property & Casualty lines of business.
• Experience with Salesforce, Subscribe, IMS, and ODEN Policy Terminator a plus.
• Strong computer and typing skills.
• Proficient knowledge of Microsoft Suite applications, i.e. Word, Excel, PowerPoint
• Excellent written and verbal communication skills.
• Focused eye for detail and accuracy.
• Intermediate knowledge of Microsoft Excel and Word.
• Strong time management and organizational skills.
• Desire to work as part of a team in a collaborative environment.
• Bachelor’s Degree in business related or similar discipline.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $64,000.00 - $80,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]

The above is intended to describe this job’s general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.