Dealer Success & Retention Manager

About BizzyCar

BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

About the role:

Are you passionate about protecting revenue, saving at-risk accounts, and negotiating win-back opportunities? At BizzyCar, we empower dealerships with cutting-edge software solutions that optimize operations, boost profitability, and elevate customer satisfaction.

We’re seeking a Dealer Success & Retention Manager (DSRM) with a primary focus on retention and saves. This role blends enterprise relationship management, persuasive negotiation, and strategic account recovery. You’ll be the front-line advocate for dealerships flagged as at-risk or requesting cancellation, ensuring that concerns are resolved, relationships are rebuilt, and long-term value is proven.

If you thrive on turning around tough situations, closing high-stakes

Responsibilities:

Retain & Recover At-Risk Dealers

• Serve as the lead negotiator and relationship manager for at-risk and cancellation-requested dealerships.
  
  
• Conduct save calls, on-site visits, and QBRs focused on addressing pain points, repositioning BizzyCar’s value, and securing renewal commitments.
  
  
• Proactively monitor dealer health signals, usage trends, and cancellation risks, intervening early to prevent churn.
  
  
• Develop tailored recovery strategies that include ROI analysis, contract adjustments, or product alignment.
  
  
• Document all objections and negotiation outcomes, ensuring leadership visibility into retention efforts.

Build & Strengthen Dealer Relationships

• Act as a trusted advisor to dealership principals, service managers, and executive teams.
  
  
• Rebuild confidence in BizzyCar by presenting compelling business cases backed by data and results.
  
  
• Lead strategic QBRs and executive touchpoints that focus on retention outcomes and future opportunities.
  
  
• Position BizzyCar as a long-term partner, while also uncovering upsell and referral opportunities.

Collaborate & Drive Results

• Partner with Customer Success, Product, and Sales to resolve escalations impacting dealer satisfaction.
  
  
• Share field intelligence on cancellation trends and objections to shape future product and retention strategies.
  
  
• Support enterprise-level retention initiatives by working closely with the executive team on key dealer accounts.

Track & Report Performance

• Own retention and save-rate targets, reporting weekly progress against KPIs.
  
  
• Maintain CRM accuracy on all dealer health, risk assessments, and recovery actions.
• Deliver clear visibility into at-risk revenue, churn prevention outcomes, and retention performance.

Qualifications:

Experience & Education

• Bachelor’s degree in Business, Marketing, or related field preferred.
  
  
• 5+ years of experience in account management, dealer relations, customer success, or sales roles in SaaS or automotive.
  
  
• Demonstrated success in retention, renewal negotiation, or account recovery.
  
  

Skills & Competencies

• Proven negotiation and closing skills, with a track record of saving high-value accounts.
  
  
• Strong business acumen and ability to translate features into financial and operational ROI for dealerships.
  
  
• Expert in objection handling, contract negotiation, and influencing executive-level stakeholders.
  
  
• Tech-savvy with experience using HubSpot (CRM), Microsoft Office Suite, and collaboration tools.
  
  
• Resilient, persuasive, and motivated by achieving measurable results in a high-pressure, high-growth environment.
  
  

Additional Requirements

• Willingness to travel up to 75–100%, including overnight stays.
  
  
• Valid driver’s license.
  
  
• Availability to work extended hours as needed to resolve high-priority dealer issues.

Success Metrics

• Retention rates consistently meeting or exceeding company benchmarks (92%+).

• Save rate on cancellation requests, measured by percentage of reversals achieved.

• Net revenue retained through negotiation and recovery efforts.
• Documented dealer satisfaction and performance improvements post-save.
  
  

Why Join BizzyCar?

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

What We Offer:

• Competitive salary and benefits package
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team
• The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology

BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. 

At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I-9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States.

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