Forward Deployed Engineer

About the Company

Our client is a venture-backed, high-growth AI startup at the forefront of transforming customer support operations for leading software companies. By developing end-to-end AI support agents that integrate seamlessly with widely used platforms such as Zendesk, Slack, Stripe, and Linear, our client enables businesses to automate and scale resolutions for even the most complex support tickets. With Series A funding secured and a team of proven AI and SaaS leaders, the company is rapidly establishing itself as a trusted automation partner for innovative, fast-scaling organizations across the tech landscape.

• Company type: Series A ($18M raised)

• Industry: AI Tools / AI Customer Support Automation

• Candidate location: San Francisco, CA

The Mission

Our client’s mission is to build AI agents that use the real context from customer conversations to automate complex, high-impact work for support, success, product, and engineering teams. By truly understanding the details behind each request, and working directly with the same tools as human agents, their goal is to free up technical teams to focus on bigger challenges, while the AI handles tricky support tasks end-to-end, delivering fast, accurate, and personal help every time

The Opportunity

As a Forward Deployed Engineer, you will play a pivotal role in delivering and iterating on the client’s AI solution for new customers. You’ll be the technical face of the team, deeply involved in launching high-impact deployments, gathering feedback from real-world usage, and ensuring successful adoption. This is an opportunity to own projects end-to-end, help shape the product, and accelerate growth at an early-stage company backed by industry-leading investors.

What You'll Do

• Embed directly with customers to identify automation opportunities and build context-driven AI agents

• Own project delivery from the first customer meeting to live deployment

• Test integrations and gather feedback to improve internal products and processes

• Collaborate closely with founders to shape product direction and customer outcomes

• Participate in all stages of the customer journey, from onboarding to optimization and ongoing support

• Represent the company on-site as the face of the product and technical solutions
  

What You Bring

• Experience in customer-facing roles such as solutions engineering, product management, implementation, or founder

• Proven ability to launch independent projects, such as a startup, hackathon project, or student organization

• Experience working in a high-growth startup or early-stage environment

• Basic coding and debugging skills in Python or TypeScript

• Bonus: Experience with AI agent tools or working in top-tier software startups

Key Success Drivers

• Bias for action: You execute fast, learn quickly, and improve iteratively

• Builder mentality: Ownership, autonomy, and a drive to see solutions through to impact

• Customer empathy: Ability to listen, extract insights, and serve as a strong advocate for customer success

• Adaptability: Thrive in a fast-paced, evolving environment with shifting priorities

• Collaborative spirit: Work cross-functionally and communicate effectively with both technical and non-technical stakeholders

Why Join?

• Competitive compensation package $120,000–$150,000 per year

• Meaningful equity

• Visa sponsorship: H-1B, O-1, OPT

• Join a high-growth AI company backed by leading VCs (Series A, $18M raised)

• Work directly with founders

• Deliver and iterate on cutting-edge AI solutions for top SaaS companies

• Drive meaningful impact, accelerate your career, and help shape an industry-defining product

• Opportunity to own projects end-to-end
  

Interviewing Process:

• HR Screening

• Level 1: 1‑hour virtual coffee chat

• Level 2: 1‑hour mock customer call

• Level 3: 3‑hour final on‑site interview

• Reference and Background Checks: Conducted after successful interviews

• Job Offer: Provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.