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Sr. IT Operations Business Systems Analyst
Posted on 6/7/2022
United States
Experience Level
Desired Skills
  • 5+ years of experience in IT Operations with a broad technical background
  • Demonstrated ability to deliver successful business system projects and experience with business analysis and business process improvement in a high-growth enterprise SaaS environment
  • Good analytical skills, understanding of project and process lifecycles, and the ability to act in an independent manner to ensure the technical delivery matches business needs
  • Strong written, verbal, and listening communication skills: an articulate and effective communicator able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders
  • Strong collaboration skills while working with SME's, senior leaders, and stakeholders to drive business analysis/user requirements
  • Strong knowledge and best practices in IT Service Management and platforms like ServiceNow, Jira or other support platforms
  • Broad experience with SaaS platforms and common collaboration / productivity applications
  • Develop business requirements, document business processes, define business logic mapped to tech stack, create optimization and monitoring strategies and work with the implementation teams to communicate and develop solutions
  • Partner with cross-functional business teams to facilitate alignment around project issues and define best practice business processes
  • Lead Business Process Mapping and gap analysis, project scoping, planning, and scheduling for the “Hire to Retire” process, IT Service Management intake and resolution, and Productivity tool efficiency
  • Ensure processes meet compliance needs to achieve audits for SOX, ISO27001 and SOC2 and others
  • Interact with vendors, third parties and manage SoW's to ensure value is maximized and new product capabilities are realized
  • Asses the “as is” environment and identify inefficiencies, and create a process improvement road map with a focus on enterprise scale
  • Own On-boarding, employee change and off-boarding technical lifecycle, User Access Review and SoD mapping
  • Ensuring that all processes in the IT Operations space are thoroughly documented, consistently audited, and regularly improved
Desired Qualifications
  • Experience with security tools, threat modeling and risk management frameworks like CIS or NIST is a plus

501-1,000 employees

Account engagement platform
Company Overview
The 6sense Account Engagement Platform helps B2B organizations achieve predictable revenue growth by putting the power of AI, big data, and machine learning behind every member of the revenue team.
  • Competitive Pay - We offer competitive market rate compensation.
  • Medical, Dental & Vision - A wide range of medical options and 100% employer paid dental & vision.
  • Open Vacation Policy - Take as much as you need. We’re a culture built on trust.
  • 401(k) Retirement Plan - With up to $1,200 employer match.
  • 11 Paid Holidays - In addition to our Open PTO Policy.
  • Paid Parental Leave - Up to 12 weeks for eligible employees.
  • Generous Fertility & Adoption Benefits - We support employees looking to grow their families.
  • Parking & Transit - Up to $270 a month for parking or commuter assistance.
  • EAP & Counseling - 5 free visits/year for financial planning, mental health, legal support, and more.
  • Travel Protection - Emergency ticket, missing baggage, and prescription replacement.
  • Disability Benefits - Short- and long-term disability insurance, provided by 6sense.
  • Lifestyle/Learning & Development Stipend - Physical, mental, and financial wellness.
  • Access to Udemy Training Library - 5,000+ courses across 75+ different categories.
  • Work From Home Expense Reimbursement - Get the equipment you need (on us).
  • Company-Wide All Hands Every 2 Weeks - Ask the executive team anything!
  • Employee Recognition Program - Free gifts every year on your work anniversary.
Company Values
  • Data-obsessed
  • Future-driven
  • Always curious