Full-Time
Contact Center Specialist 1
State National
Posted on 8/21/2026
Markel Group
51-200 employees
Three-engine financial holding: insurance, investments, ventures
Compensation Overview
$16.50 - $29.95/hr
No H1B Sponsorship
Remote in USA
Remote
 Customer Experience & Support (1) |
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- Strong customer service orientation with active listening skills and a high attention to detail.
- Professional verbal and written skills.
- Ability to solve routine problems using established procedures.
- Ability to type a minimum of 25 words per minute.
- Intermediate computer skills.
- High school diploma or equivalent.
- Minimum one year of customer service experience.
- Ability to work Monday through Friday from 12 p.m. to 9 p.m.
- Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution.
- Perform insurance verifications via outbound calls and the internet.
- Meet individual and team performance standards while maintaining good attendance and dependability.
- Show courtesy and professionalism on all calls to ensure a positive customer experience.
- Respond to inbound calls from borrowers and financial institutions.
- Perform outbound calls to insurance companies and agencies to verify insurance information.
- Prior experience with auto insurance or collateral protection insurance.
Markel Group operates as a financial holding company with a three-engine model: specialty insurance, investments, and Markel Ventures (a portfolio of non-insurance businesses). Specialty insurance focuses on hard-to-place or niche risks, underwriting and managing risk through its insurance subsidiaries. Profits from the insurance businesses are reinvested into investments and into acquiring and holding profitable non-insurance companies, creating a diversified, resilient enterprise. The group’s investment engine uses generated earnings to fund external acquisitions and capital growth, while Markel Ventures builds a broad portfolio of long-term holdings in various industries. What sets Markel apart is its deliberate diversification across three connected engines and a long-term, capital-accumulation approach known as the
Company Size
51-200
Company Stage
Post IPO Equity
Headquarters
Glen Allen, Virginia
Founded
1930
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Simplify's Take
What believers are saying
- Q2 2026 combined ratio hit 93%, marking four straight quarters in the low nineties.
- Markel repurchased $237 million of stock in Q2 2026, funded entirely from earnings.
- Cortex launched in July 2026 to target hard-to-place casualty risks with proprietary data and AI.
What critics are saying
- JANA Partners’ April 30, 2026 campaign demands Markel Ventures divestiture and $2 billion tender.
- State National’s $205 million Q2 2026 reserve charge exposed brittle controls in a core unit.
- Russell index removals in 2026 and flat revenue signal weakening momentum and liquidity support.
What makes Markel Group unique
- Markel’s three-engine model pairs specialty underwriting with permanent capital and owned businesses.
- Tom Gayner’s 2026 AI push rewires underwriting across six businesses, speeding assessments 50%-90%.
- Markel Ventures gives Markel durable fee-free deployment for insurance profits, unlike pure-play insurers.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Employee Stock Purchase Plan
Paid Vacation
Paid Holidays
Parental Leave
Flexible Work Hours
Remote Work Options
Hybrid Work Options
Company News
Markel Group reported Q2 revenue of $4.02 billion, beating analyst estimates but remaining flat year-on-year. However, adjusted earnings per share of $19.79 missed expectations by 35.3%, falling short of the $30.57 consensus. The profit shortfall stemmed from a $205 million reserve charge related to a credit loss in the State National business — the first such loss in over 40 years. CEO Thomas Gayner attributed this to "a unique and unfortunate confluence of events". Despite the charge, core insurance operations showed improvement, with a combined ratio in the low 90s and 10% growth in continuing business lines. Markel is investing heavily in artificial intelligence to enhance underwriting efficiency. The company launched Cortex, a new unit for hard-to-place casualty risks, and deployed AI tools across six business lines. The insurer repurchased $237 million in shares during the quarter, funded by earnings.
Markel Group reported Q2 2026 revenue of $4.02 billion, beating analyst estimates of $3.97 billion by 1.2%, though sales remained flat year on year. The specialty insurance company's GAAP profit of $92.76 per share exceeded consensus estimates by 13.9%. Net premiums earned reached $2.07 billion, surpassing expectations of $2.03 billion despite a 3.3% year-on-year decline. The combined ratio came in at 93%, slightly missing the analyst estimate of 92.1%. Chief executive Tom Gayner highlighted improved insurance underwriting and strong cash flow generation in the first half of 2026. The company continued share repurchases funded from net earnings. Over the past five years, Markel Group has grown revenue at a 9% compounded annual growth rate. However, recent performance shows slowing momentum, with annualised revenue growth of 2.6% over the last two years.
Markel Group has been removed from several Russell growth and midcap indexes in a single rebalancing, with changes taking effect at the latest Russell index reconstitution. The exclusion prompted adjustments by index-tracking funds and may affect trading activity, liquidity and visibility amongst institutional and passive investors. The diversified financial holding company, which operates across insurance, reinsurance and investment operations, reported flat first-quarter revenue and a $273 million operating loss driven by $727.6 million in net investment losses. However, its combined ratio improved from 96% to 93%. The index removal reflects how certain investor groups view the stock rather than changes in underlying operations. Active investors may monitor fund flow data and liquidity trends to assess whether index-related selling continues to influence trading volumes.
Markel Group Inc has appointed several executives to strengthen its insurance operations, including two leaders for its Canadian construction unit and a head for its London fine art division. The company announced Alisha Everett as assistant vice president and Nicholas Doy as manager of its Contractors, Trades and Construction Services unit on 15 June. In May, Markel appointed Danny O'Donoghue to lead its fine art portfolio expansion in London, citing increasing risks from rising asset values and high-profile thefts. The appointments support Markel's strategy to enhance its core insurance business whilst pursuing a share repurchase programme targeting 10% of outstanding shares over five years. More than 50 hedge funds currently back the Virginia-based conglomerate, which operates across insurance, investments and wholly-owned companies since its 1930 founding.
Markel Group and Skyward Specialty Insurance Group represent contrasting investment approaches in the specialty insurance sector. Markel operates as a diversified financial holding company with 62 offices across 16 countries, whilst Skyward targets underserved niche markets with flexible admitted and non-admitted insurance solutions. In FY 2025, Markel's revenue decreased 1% to $16.6 billion, with net income of $2.1 billion and a 12.7% net margin. The company maintains a conservative debt-to-equity ratio of 0.2x. Skyward posted stronger growth, with revenue rising 23% to $1.4 billion and net income increasing to $170 million, achieving a 12% net margin. Markel offers stability and diversification but faces concentration risk, with its top five brokers accounting for 37% of gross premiums. Skyward provides higher growth potential through its nimble approach to niche markets.