Global Operations Strategy Manager
Confirmed live in the last 24 hours
Endpoint

201-500 employees

Digital platform streamlining home closing processes
Company Overview
Endpoint stands out as a leading digital title and settlement company due to its unique blend of technology and real estate expertise, which enables a streamlined and efficient home closing process. The company's culture prioritizes customer service, as evidenced by their round-the-clock support and proactive communication, which includes real-time updates via text and email. Endpoint's competitive advantage lies in its user-friendly platform, which simplifies the traditionally complex closing process, and has been praised for its accessibility and ease of use by customers of all ages and levels of tech proficiency.
Real Estate

Company Stage

Series B

Total Funding

$257M

Founded

2018

Headquarters

,

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-10%
Locations
Tempe, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
CategoriesNew
Operations & Logistics
Requirements
  • 5+ years of progressive experience in a fast-growing, highly collaborative environment
  • Demonstrated work experience with BPO management, vendor management and offshoring
  • Strong data skills for efficient data manipulation and visualization
  • Experience blending analytics and creativity to identify, scope, test and implement solutions
  • Ability to manage multiple work streams at a low level of detail
Responsibilities
  • Become the subject matter expert on Global team workflows, processes and procedures to drive improvement and execute successfully on optimization initiatives
  • Manage the relationships with vendor partners, ensuring that standard operating procedures are followed, SLAs are healthy and any knowledge gaps are immediately addressed
  • Monitor Global team production data on a daily/weekly/monthly/quarterly basis to pinpoint & root cause outliers, track performance against targets and conduct file-level deep dives to get to the lowest level of detail
  • Create playbooks, SOPs and similar collateral where needed that simplify the complex for internal users and create sustainable, scalable production routines while adding structure to what is unstructured
  • Work cross-functionally with BizOps, Product, Client Success and Compliance teams to identify process gaps and remediate them to improve processing times and adherence to workflows
  • Leverage data to inform quarterly planning (OKR format), establish baselines and make a cogent case to internal stakeholders for prioritizing certain activities over others
  • Set targets and drive towards ambitious production goals for both turn time & quality
  • Run tests, scale insights and embrace the challenge of having multiple paths forward and no right answer
Desired Qualifications
  • Enjoyment of building a strategy from the ground up and executing against it