Head of PMO

VistaVu Solutions is an employee-owned tech company on a high growth curve. We deliver full lifecycle ERP implementations, transformation projects, and responsive support through our partnerships with SAP S/4HANACloud, SAP Business One, SAP Business ByDesign, Boomi, and Amazon Web Services to mid-market companies in a broad range of industries primarily within the United States and Canada. In addition, we provide customer specific solutions to our customers that enable the customer to be unique, meet their unique requirements and allow them to innovate at speed Our industry specific expertise, product extensions, and award-winning services help our customers RUN GREAT! 

It’s our people that make VistaVu unique and different from other technology solution providers. We are smart, determined, and not afraid to try new things. We advocate for our customers and earn their trust by understanding their business, using proven processes to serve their needs, and delivering a high return on investment. Our core values shape our culture, define our character, and guide how to make decisions across every level of our organization.

Our Core Values

·        Results: You want to work in a company based on meritocracy where your results determine your trajectory (not time served).

·        Trust: When your manager gives you something you use your critical thinking and proactive mindset to find a way to get it done and done well.

·        User Experience: You appreciate what good customer experience looks like and are driven to consistently go above and beyond for the customer.

·        Embrace Change: You thrive within a dynamic and evolving organization.

·        Growth: You are consistently investing into and upgrading your skills and experiences.

·        Gratitude: You want to feel appreciated, and you look to say thank you loudly and often to others on the team.

The Opportunity

VistaVu is looking for an experienced Head of PMO to govern all customer-facing projects across VistaVu’s business units, ensuring a high level of quality and consistency in the delivery of our services, mentoring a team of Project Managers and coordinators with a development path that supports our ability to scale and identifying the framework of tools, processes and systems for our Project Management teams, and services that are delivered.

How do you know you are a fit? 

• You have a demonstrable history of resilience and taking on challenges.
• You can translate business strategy to project vision.
• You are flexible and able to adapt to change.
• You can influence and win respect.
• You are proactive and have a strong can-do attitude.
• You are confident and determined.
• You have a high level of Integrity and are dependable.
• You are a driven, passionate, and compassionate individual.
• You have high-level emotional intelligence and maturity with good people skills.
• You have strong business acumen.
• You are a self-starter and ambitious.
• You are a team-oriented individual.

What will you be doing? 

Build the infrastructure for our Project Management Office

• Identify and create Systems and tools that provide consistency across all our projects from setup, planning, monitoring, timely billing, go live and closeouts. 
• SOPs for Project setup, Risk Escalations, Change requests, Meeting cadence, Project Reviews, Resource Allocations
• Ensure continuous improvements are made based on customer journey feedback and ensure retrospectives.
• Monitor project managers to ensure compliance with our tools and standards.
• Lead the monthly billing cycle to ensure timely and accurate billing, verifying PIR accuracy and releasing for invoicing. Assist in resolving discrepancies.
• Ensure the project setup requests from the IMP intake are executed promptly and setups are consistent and meet standards.

Mentoring of the Project Management Team

• Mentor and train the Project Manager on what good looks like
• Ensure Development and succession planning is done to grow our Schedulers to project managers, and project managers to more senior projects and provide this to their managers for execution.
• Act as an escalation point for the Project Managers
• Ensure Project Managers are hitting billable targets and are delighting customers.

Oversight of our Client Projects 

• Accountable for the assignment of project management for each active project.
• Responsible for the oversight of project status by client and confirmation that PMO processes are being followed and executed.
• Act as Steer co-leader for customer projects that require this level of governance.
• Ensure proper risk identification and management on all projects.
• Ensure resources are properly allocated to maximize internal resource capacity. Escalate to Head of Delivery if not.
• Review Budget to Actual stats for our IMP projects as an oversight. 
• Monitor and track Change Requests required on projects.
• Ensure that project escalation is handled quickly and efficiently, risk mitigation is done, and CRs are managed to ensure minimized project right offs. 
• Identify new service areas required to support projects like OCM needs, and develop tools and resources where required.

What experience do you need? 

• Demonstrated experience in setting up PMO organization
• PMP certification
• Proven track record (6+ years) of project management for ERP Implementation
• Demonstrated Ability to Scale teams
• Strong backlog management skills and business planning.
• Ability to manage multiple projects and major-sized clients.
• Detail-oriented and can articulate complex business issues with a proposed solution to rectify the current situation.
• Ability to review existing processes, adhere to processes, provide leadership to the team on process rules and articulate areas for improvement with desired results.
• Creative Thinking
• Problem-Solving
• Strong Communication Skills – can make complex topics easy to understand
• Client Focused
• Agile/Flexible
• Organized
• Understanding of ERP / Accounting Systems
• Understanding of Technology
• Understanding NPS and Customer Experience Skills
• Solution orientated

What skills we value?

• Client Focused- exceed expectation and provide meaningful and valuable experience for clients.
• Agile- able to think and make decisions quickly as circumstances changes rapidly.
• Problem Solver- sees opportunities, operates a with positive “can do” attitude.
• Creative Thinking- hold an interactive brainstorm to gather initial thoughts on a project.
• Adaptable- Experience thriving in a constantly changing environment and ability to cultivate relationships across teams.
• Entrepreneurial- sees their impact from the lens of “being an Owner”, cares about value creation in their work.
• Situation and Organizational Awareness- in tune with the organization priorities and can adapt.

What’s in it for you?

• Influence the financial management, structure and direction of our rapidly growing mid-market business.
• Ownership through our Employee Share Option Program where you will have an integral role of influencing and contributing to the company success.
• Competitive remuneration
  • Flexible Health and wellness spending account.
  • Bonus program.
  • STD, LTD, Life and Critical Illness benefit program.
• Work with great people in an environment where we live our core values.
• Growth as we provide you challenges and opportunities to advance your career development and training.

At VistaVu Solutions, we are committed to an inclusive and equitable workforce that values, represents and supports the communities in which we work and live. We welcome people from all backgrounds, ethnicities, cultures, and experiences and are committed to maintaining a respectful work environment that also supports the diverse needs of our employees. We encourage applications from all individuals including those who are Indigenous, members of visible minority groups, of varied abilities, persons of any sexual orientation or gender identity and expression, as well as with any other dimension of diversity.

VistaVu will make reasonable accommodations for qualified applicants who would require accommodation in applying for this role or throughout our hiring process unless undue hardship would result. Any applicant who requires accommodation should contact VistaVu's hiring team at careers@vistavusolutions.com. The applicant should advise VistaVu what accommodations they need to participate in the process.