Head of Digital Experience Capabilities

Head of Digital Experience Capabilities

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Digital Experience Capabilities to take on key responsibilities within a world-class insurance function.

Make your mark in Global Business Operations & IT

As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success.

How you will create an impact

The Head of Digital Experience Capabilities at AIG leads a critical role in designing, developing, and delivering scalable, high-quality digital experience capabilities that solve complex business challenges. You will work in a dynamic, agile environment, collaborating across multi-disciplinary teams, and lead the evolution of our in-house digital framework delivering high value business outcomes. Your ability to blend technical expertise with a deep understanding of business needs will help drive our products forward, ensuring we consistently deliver value and world-class solutions. 

The Digital Experience team’s governance and continuous improvement of the enterprise Angular component framework is essential of our digital transformation strategy, enabling us to deliver modern, consistent, and delightful experiences that challenge traditional perceptions of insurance technology. You'll have the opportunity to shape how a Fortune 500 insurance company builds digital products at scale.

Key Competencies:

• Technical leadership, operational excellence, and business acumen

• User-centered design vision and mindset

• Data-driven decision making and product performance management

• Program and stakeholder management

• Creative problem-solving and ideation facilitation

• Demonstrated knowledge of emerging technologies in modern product development and the insurance industry

Responsibilities:

The Head of Digital Experience Capabilities will lead a technology team of managers and senior leaders who are responsible for application development and delivery:

Strategic Leadership

• Set strategic direction and manage the roadmap for our digital component framework, directly impacting how insurance products are delivered digitally across multiple geographies and markets

• Prioritize new feature development and issue management of the digital component framework

• Partner with product, design, and technology leadership to create industry-leading digital experiences that set new standards in insurance

• Champion innovation while maintaining the stability and reliability critical to financial services

People Management & Development

• Lead and inspire a distributed team of UI development professionals across multiple time zones, including architects, framework developers, and application delivery specialists

• Lead UI development teams to build new products and maintain existing projects across the enterprise portfolio

• Build a culture of innovation within a traditionally conservative industry

• Develop talent that can bridge the gap between insurance domain expertise and modern technology

• Foster collaboration and excellence across geographically distributed teams

Cross-Functional Collaboration and Delivery

• Translate complex insurance requirements into elegant technical solutions

• Creating High-Level Design diagrams that create alignment and direction for cross-functional technology and engineering teams.

• Collaborate with design system governance to ensure compliance with both brand and accessibility standards

• Drive measurable improvements in development velocity, product consistency, and speed-to-market for insurance solutions

• Working with Agile scrum teams to drive best practices, participate in code reviews, and continuously improve development processes.

• Oversee and assist development teams in executing projects on time and compliant to AIG architecture standards

• Troubleshoot complex issues and provide solutions to solve them.

Technical Oversight and Governance

• Contribute to architectural decisions that balance innovation with insurance industry requirements

• Key stakeholder and approver in the application review process to ensure applications are aligned to enterprise technology standards and frameworks

• Ensure our framework meets stringent security, compliance, and performance standards

• Maintain consistent and predictable release and upgrade practices to maintain standards

• Evaluate emerging technologies for their potential to transform insurance experiences

• Maintain technical excellence while navigating regulatory constraints

• Oversee and assist development teams in executing projects within time and compliant to AIG architecture standards

What we are looking for

• Expert-level knowledge of Angular and enterprise-scale component architectures

• You’re a systems-oriented thinker who can apply practical solutions in the context of a scalable system and framework

• Proficient in developing solutions within a microservices architecture using Spring Boot or similar technologies, ensuring scalability, maintainability, and flexibility of services.

• Experience with performance optimization for data-heavy applications

• 10+ years of experience in application development with at least 5 years leading application delivery teams using Angular or similar frameworks

• Experience leading technical teams in regulated industries (financial services, healthcare, or insurance preferred)

• Demonstrated experience working in a highly collaborative manner with cross-functional product teams.

• Track record of delivering enterprise-scale solutions on time and within budget

• Track record of modernizing legacy systems or building new platforms in enterprise environments

• Success managing distributed teams and complex stakeholder relationships

• Strong understanding of CI/CD best practices, and implementing automated build, test, and deployment pipelines to ensure seamless and efficient delivery of solutions.

• You have a solid understanding of authentication, authorization, and various security protocols (e.g., OAuth2, JWT), ensuring secure application and service access across distributed systems.

• Strong understanding of design systems, component libraries, and their governance

• Exceptional communication skills to articulate technical vision to insurance executives

• Proven ability to balance innovation with risk management

• Understanding of how technology drives business value in financial services

• Experience with metrics-driven development and ROI demonstration

• Ability to navigate complex organizational structures and influence without authority

• You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives.

It would be nice if...

• You have experience in financial services or insurance

• Knowledge of insurance-specific regulations and compliance requirements

• Understanding of agile transformation in large enterprises

• You are passionate about innovation and new technologies, specifically within AI & GenAI

• You enjoy mentoring junior developers and contributing to a culture of knowledge-sharing within your team. 

Veterans are encouraged to apply. 
 

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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