Hacker Success Manager
Posted on 3/31/2023

501-1,000 employees

Crowdsourced cybersecurity solutions
Company Overview
Bugcrowd's mission is to enable companies to proactively keep digital business one step ahead of cyberthreats. Today’s enterprise demands a proactive approach to cybersecurity—and Bugcrowd offers the only solution that orchestrates data, technology, and human intelligence to expose blind spots.
Remote in USA
Experience Level
Desired Skills
Customer Success & Support
  • Build, manage, and expand relationships with hackers, in both local and international communities, as well as hacker focused security groups through social media and other communication channels
  • Become immersed in the researcher experience as it intersects with platform/policy/process
  • Identify and attract top hackers to join Bugcrowd and participate in programs and engagements
  • Utilize software to support collaboration efforts, mentorship, and the expansion of the Bugcrowd brand
  • Support the collaboration between hackers, customers, and the organization
  • Support the evaluation and resolution to hacker requests and issues
  • Model and develop success-focused programs and initiatives
  • Analyze platform and sentiment data to understand and drive process & platform improvements for the hacker experience. Focusing on results-oriented outcomes
  • Support the building of programmatic, scalable solutions to enhance researcher engagement and competitive differentiation
  • Monitor crowd-sourced performance metrics and identify opportunities for engagement
  • Manage data trackers and dashboards and provide regular digests to management
  • Manage retention and churn prevention programs
  • Support creating and maintaining verbose, navigable documentation for existing processes, as well as advising on the implementation of new ones
  • Travel for events may be required
Desired Qualifications
  • A strong understanding of Hacker culture, information security professionals, students and hobbyists - what motivates and engages researchers in the context of bug bounty platforms
  • Experience with Agile, Scrum and/or, Jira is a plus (not required)
  • Excellent written and verbal communication skills
  • Ability to digest data sets and sentiment into business impact narratives
  • Knowledge of common security vulnerabilities in the OWASP top 10
  • Experience with process and/or workflow automation development
  • Ability to act decisively, independently, and confidently across a wide variety and range of circumstances and situations