Full-Time
Hacker Success Manager
Crowdsourced cybersecurity platform uniting organizations with hackers
Junior, Mid, Senior
Remote in USA
- Build, manage, and expand relationships with hackers, in both local and international communities, as well as hacker focused security groups through social media and other communication channels
- Become immersed in the researcher experience as it intersects with platform/policy/process
- Identify and attract top hackers to join Bugcrowd and participate in programs and engagements
- Utilize software to support collaboration efforts, mentorship, and the expansion of the Bugcrowd brand
- Support the collaboration between hackers, customers, and the organization
- Support the evaluation and resolution to hacker requests and issues
- Model and develop success-focused programs and initiatives
- Analyze platform and sentiment data to understand and drive process & platform improvements for the hacker experience. Focusing on results-oriented outcomes
- Support the building of programmatic, scalable solutions to enhance researcher engagement and competitive differentiation
- Monitor crowd-sourced performance metrics and identify opportunities for engagement
- Manage data trackers and dashboards and provide regular digests to management
- Manage retention and churn prevention programs
- Support creating and maintaining verbose, navigable documentation for existing processes, as well as advising on the implementation of new ones
- Travel for events may be required
- A strong understanding of Hacker culture, information security professionals, students and hobbyists - what motivates and engages researchers in the context of bug bounty platforms
- Experience with Agile, Scrum and/or, Jira is a plus (not required)
- Excellent written and verbal communication skills
- Ability to digest data sets and sentiment into business impact narratives
- Knowledge of common security vulnerabilities in the OWASP top 10
- Experience with process and/or workflow automation development
- Ability to act decisively, independently, and confidently across a wide variety and range of circumstances and situations
Bugcrowd stands out as a leader in the cybersecurity industry, offering a unique crowdsourced security solution that proactively safeguards organizations' assets by connecting them with trusted hackers via an AI-powered platform. The company's Security Knowledge Platform™ is a comprehensive security solution that orchestrates data, technology, human intelligence, and remediation workflows, effectively addressing digital blind spots and enhancing security posture. Backed by prominent venture capital firms and boasting a culture that values relentless security strategies, Bugcrowd provides a competitive edge in the rapidly evolving cybersecurity landscape.
Company Stage
Series E
Total Funding
$180.7M
Headquarters
San Francisco, California
Founded
2012
6 month growth
↑ 9%1 year growth
↑ 22%2 year growth
↑ 36%Benefits
Competitive salary & stock options
Opportunities to attend & host relevant conferences & meetup
Flexible vacation time
Medical, dental & vision coverage
Generous workstation allowance
Company-sponsored off-sites & celebrations
Pre-tax commuter benefits
401k