Full-Time

Group Product Manager

Remote US

Posted on 7/30/2024

Level AI

Level AI

51-200 employees

Enhances customer experience through intelligent automation

Enterprise Software
AI & Machine Learning

Senior, Expert

Remote in USA

Category
Product Management
Product
Required Skills
Data Science
Product Management
Data Analysis
Requirements
  • Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university.
  • At least 7 years of experience in product management, with at least 5 years in SaaS-based technology.
  • Experience in defining, developing and managing new products in a fast-paced environment is a plus.
  • Experience defining customer requirements in big data, data analytics, or related technologies is a plus.
  • Strong detail orientation, organizational skills, and project management skills.
  • Familiarity with Contact Center or Video Content platforms, or both, is a plus.
Responsibilities
  • Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost-benefit analysis, and customer research.
  • Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline, prioritizing roadmap scope based on key deliverables.
  • Execute product planning and development, including defining customer goals and business requirements for product release, ensuring implementation aligns with product goals and requirements, and owning product positioning.
  • Drive product launches to meet release goals, ensuring cross-functional teams are aligned, prepared, and have plans in place to execute and monitor outcomes.
  • Build a go-to-market strategy for new product/feature launches to deliver results that align with customer and business goals in operational launch plans.
  • Gain a thorough understanding of customer experience, identify and fill product gaps, and generate new ideas to grow product adoption, improve customer experience, and drive growth.
  • Oversee the product lifecycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions.
  • Collaborate with engineering to continuously improve software delivery best practices, including helping the team make tradeoffs based on customer requirements and QA/testing of the product.
  • Critically assess emerging technologies, analyze technology constraints and requirements, perform risk assessment, and build risk mitigation strategies.

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Company Stage

Series C

Total Funding

$72.4M

Headquarters

Mountain View, California

Founded

2018

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI-driven customer service solutions boosts Level AI's market potential.
  • Growing interest in real-time conversational intelligence tools enhances call center performance.
  • Rising adoption of generative AI technologies automates tasks and personalizes interactions.

What critics are saying

  • Emerging competition from other AI platforms threatens Level AI's market share.
  • Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.
  • Data privacy regulations may impact operations, especially with new monitoring features.

What makes Level AI unique

  • Level AI integrates human and machine intelligence for enhanced customer experience.
  • The company eliminates data silos, improving decision-making and customer interactions.
  • Level AI's subscription model offers steady revenue and customer retention.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Remote Work Options

Parental Leave

401(k) Retirement Plan

INACTIVE