Energy Services Consultant

Job Summary

Proactively and reactively respond to the sales and service needs of large commercial, industrial, and municipal WE customers including demand side management, outages, power quality issues, new services, outdoor lighting, rewires, hold-off clearances, and billing inquiries.  This position is responsible for maximizing business opportunities with customers.

Job Responsibilities

The Energy Services Consultant performs the following duties:
 

• Develop and maintain relationships with large commercial, industrial & municipal customers and developers
• Contact, establish, and maintain relationships with both new and current customers to discuss their wants, needs, and service concerns to retain their business
• Respond to customer/contractor requests for outages, rate evaluations, bill inquiries and various service functions
• Investigate methods available for improving system reliability
• Analyze customer loads to determine proper rate application and prepare for line extension contracts
• Work with developers, contractors, consultants, engineering firms to establish new and expanded service
• Coordinate installation with internal and external resources
• Handle all follow-up with customer concerns
• Work with solar accounts
• Proactive Load Management
• Contact customers and contractors, establish curtailment and interruptible rates
• Promote energy conservation, energy efficiency through available programs, assist with monitoring load and demand at customer location
• Customer relationship management tool (iAvenue) maintenance
• Update and maintain database information to ensure uniform handling of customer needs and to provide complete information to WE personnel
• Provide utilization analysis of customer loads and equipment
• Work with project managers to prepare business proposals for project development
• Promote and follow through on Night Aura projects
• Assist and fill in for service managers as necessary
• First Alert service for large customers to ask for voluntary load reduction during high demands, inform large customers of service interruptions in advance, or explain outages after the fact

Minimum Qualifications

• Applicant must have an associate degree (or equivalent education) in engineering, marketing, business administration, project management or finance.
• Applicant must have at least three years of customer contact experience.
• Applicant must have a valid driver's license and meet the company’s requirements for driving.
• For positions in some locations, applicants must comply with D.O.T. Part 199 Pipeline drug and alcohol testing requirements.
   

Official transcripts are required and should be submitted at the time of your application to the assigned HR Associate; must be attached to application or provided to HR within ten (10) days of the posting closing date. If you do not have your transcripts, please take the necessary steps to be able to provide them prior to being scheduled for any testing.

Testing Requirements

Energy Services Consultant Presentation Exercise (ESCP): An interactive exercise in which the applicant will review data and make a brief presentation and answer questions from the panel. Competencies being measured are communication & presentation skills; customer service orientation; interpersonal presence; and overall performance. 

Test: Sales and Marketing Structured Interview (SMSI): Relevance of training and experience as related to the job, customer service orientation, sales and marketing skills, and communication skills.