Senior Customer Success Manager

Meet Urban Sports Club

We are Europe’s leading platform for sports and wellness.Our mission is to inspire people to lead active, healthy lives  and with just one membership we offer access to thousands of fitness and wellness experiences across Europe.

But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

*Big news: Wellhub and Urban Sports Club unite!*
Urban Sports Club is now a proud part of Wellhub, creating the world’s largest wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health.

This is an exciting moment to join us: you’ll have the chance to be part of a global team and make a real impact on a fast-growing market. Be part of our growth story! Learn more about it here.

What you will do

• You will be responsible for managing a customer portfolio in our enterprise segment
• You will act as the point of contact for our customers throughout the entire lifecycle (from sales talks to onboarding), ensuring high customer satisfaction and building long-term customer relationships
• You will analyse your customers' performance, prepare regular reports and forecasts, develop strategies for your top customers, identify customer potential (member and revenue growth/upsells) and take appropriate measures
• You will work closely with internal departments (such as Sales, Legal, Product) to identify potential for optimisation, initiate new ideas and take appropriate initiatives to achieve cross-departmental goals
• You will lead project work and provide support in KR processes
• You share your experience and expertise with the team, provide training and mentor your colleagues

What you will need to succeed

• You have several years of experience (+5 years) in customer success/key account management or corporate sales, ideally with enterprise customers
• You are a talented communicator, a true people person with high EQ, have strong negotiation skills and can win over your counterparts with your enthusiasm
• You have experience working with CRM systems and understand the need to document all your activities in the system
• You have excellent presentation skills, both internally and externally with customers (on-site and online)
• You think entrepreneurially, analytically and conceptually, act with a practical implementation focus, are confident in using data analysis in Excel/spreadsheets and various tools, and are able to create your own reports
• You work in a structured and independent manner, are goal-oriented and data-driven.
• You are business fluent in German and have excellent English skills

What’s in it for you 

• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices.
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).