Full-Time

Financial Counseling Representative II

Confirmed live in the last 24 hours

R1 RCM

R1 RCM

10,001+ employees

Revenue cycle management solutions for healthcare

Enterprise Software
Healthcare

Compensation Overview

$17.25 - $23.4Hourly

Entry, Junior

Hoffman Estates, IL, USA

Category
Financial Planning and Analysis (FP&A)
Finance & Banking
Required Skills
Customer Service
Requirements
  • Compassionate customer service skills
  • Ability to multi-task
  • Experience with a variety of software and navigating multiple systems
  • Communication and problem-solving skills
  • Ability to explain complex financial concepts
  • Must be up to date on all vaccines (including but not limited to annual flu shot)
  • Pass a background check and drug screen
Responsibilities
  • Counseling uninsured and or under-insured patients to attempt to obtain a paying funding source
  • Engaging with patients to provide detailed explanations of medical bills, insurance coverage, and financial assistance programs
  • Collecting patient information and entering it into multiple computer systems
  • Making phone calls to medical centers to solve issues
  • Addressing billing discrepancies and insurance-related issues
  • Helping patients who may be very ill or worried
  • Accurately and compassionately explaining to the patient their financial obligations during the financial counseling session

R1 RCM specializes in Revenue Cycle Management (RCM) solutions for the healthcare sector. The company uses technology to simplify and improve the financial and administrative tasks of healthcare providers, such as hospitals and physician groups. R1 RCM's services cover the entire revenue cycle, which includes patient registration, coding, billing, and collections. By automating these processes, R1 RCM helps healthcare organizations reduce costs, increase revenue, and enhance patient satisfaction. Unlike many competitors, R1 RCM focuses on both comprehensive RCM solutions and specific services tailored to different parts of the revenue cycle. The company's goal is to improve the financial performance of its clients while allowing them to concentrate on providing quality patient care.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Murray, Utah

Founded

N/A

Growth & Insights
Headcount

6 month growth

12%

1 year growth

23%

2 year growth

35%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition by TowerBrook Capital Partners and CD&R for $8.9 billion reflects strong investor confidence and potential for growth.
  • R1 RCM's advanced RCM solutions, like R1 Professional, are widely adopted by large hospital-owned medical groups, indicating robust market penetration.
  • The company's strategic focus on automation and AI in handling clinical denials appeals positions it well to address rising healthcare financial pressures.

What critics are saying

  • The recent cyberattack and customer bankruptcy have negatively impacted R1's revenue outlook for 2024, highlighting vulnerabilities in its operations.
  • The competitive landscape in the RCM sector is intense, with potential for market share erosion by emerging technologies and new entrants.

What makes R1 RCM unique

  • R1 RCM's focus on end-to-end RCM solutions tailored for healthcare providers sets it apart from competitors who may offer more generalized financial services.
  • The company's use of intelligent automation to streamline revenue cycle processes provides a competitive edge in reducing administrative burdens and improving patient satisfaction.
  • R1 RCM's performance-based incentive contracts align its success with that of its clients, fostering long-term partnerships and trust.

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