ICF is currently seeking a Reporting Specialist excited about and skilled in creating data-focused reports that synthesizes project data analysis and project deliverables/metrics into compelling narrative and data visualizations that meet all project requirements related to key business processes. As the Reporting Specialist you will work as part of a team dedicated to data analysis related to business processes and project deliverables, supporting evaluation and continuous quality improvement (CQI), particularly in the area of internal/external reporting.  The purpose of this project is to develop and maintain a national case coordination program which provide child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations. As the Reporting Specialist you will be part of a team of data/business analysts, and an administrative support that will support the provision of reports to inform project management, reporting deliverables, CQI, and service improvement.

The successful candidate should have relevant experience in supporting data analysis, quality assurance, continuous quality improvement (CQI) program evaluation, and related reporting efforts, ideally within a federal consulting environment.  Candidates must be able to engage in multiple tasks with competing deadlines, be versed in a variety of strategies related to data analysis, CQI, and reporting to support internal project needs and external deliverables. The position is fully remote.

Key Responsibilities

Reporting Specialist responsibilities include:

• Development of the Monthly Progress Reports (with support from the project data team and fiscal team).

• Development of the Quality Performance and Impact Plan (due quarterly).

• Support the data team in all aspects of internal/external reporting.

• Stay involved in the tracking process of quantitative and qualitative measures related to third party reviews and the analysis process to support quality improvement and reporting.

• Support the technology team, leadership, and program staff in the design of the case tracking system, and other related systems.  Participate in iterative improvements in system functioning and iterative project needs that impact project reporting.

• Support the design of data infrastructure and analysis activities to support reporting.  

• Participate in quality assurance tasks, internal evaluation of services, data analysis, and data storytelling/visualization.  

• Support the analysis and synthesis of qualitative and quantitative data to support effective reporting.. 

• Create custom reports and data visualizations and support staff use of data for quality assurance and continuous quality improvement to support improvements to immigration legal service delivery. 

• Conduct data-driven storytelling built using enhanced data presentation and data visualization techniques.

• Support the development of reports/briefs, briefings/presentations, and provide data for varying audiences while incorporating data visualization principles and concepts.

• Support continuous quality improvement efforts.

• Responding to ORR data requests and access to data.  This includes ad hoc reports and data queries.

• Support the creation of effective and efficient reporting to ORR stakeholders and headquarters – enhance Case Coordination toolset to provide ORR stakeholders with greater visibility of in progress cases.

Basic Qualifications

• Bachelor’s degree in data science, justice, social work, psychology, education, or other social science related subject. 

•  2+ years of experience in using data analysis and visualization to support reporting.

• Experience working with federal, state, or local stakeholder organizations on quality assurance and evaluation.

• Demonstrated experience in producing high-quality written products and conducting presentations for a variety of audiences. 

• Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).

Preferred Skills

• Experience with research and evaluation related to quality management, implementation, organizational change, systems change, and fidelity.

• Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.

• Strong interest and/or experience in related topics such as refugee, immigrant, and unaccompanied children; child welfare; capacity building; technical assistance; culturally responsive evaluation; participatory evaluation; implementation science and/or continuous quality improvement (CQI) 

• Demonstrated experience in data management, relational databases, data visualization and data storytelling techniques and principles, including use of software such as Tableau, PowerBI, or Excel.  

• Prior work experience in a consulting environment. 

Professional Skills

• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment. 

• Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs. 

• Strong analytical, problem-solving, and decision-making capabilities. 

• Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.

• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.

• Excellent verbal, oral, interpersonal, and written communication skills, including experience with developing and delivering presentations and technical writing.

• Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy. 

#OREVT

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more aboutworkplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$57,737.00 - $98,153.00Nationwide Remote Office (US99)