Full-Time

Restaurant General Manager

Operations, Customer Relations

Posted on 7/15/2025

Gold Star

Gold Star

501-1,000 employees

Fast-casual Cincinnati chili restaurant chain

Compensation Overview

$52k/yr

+ Bonus

Fairfield, OH, USA

In Person

Category
Operations & Logistics (1)
Requirements
  • Passionate
  • Service-oriented
  • Friendly
  • Fun
  • Dependable
  • Supportive
  • Respectful
  • Entrepreneurial Spirit and Initiative
  • Outstanding People Leadership Capabilities
  • Strong Communication and Customer Relations Skills
  • Capacity to Effectively Multi-task and Balance Competing Priorities
  • Excellent Organizational Skills and Time Management
  • Prior Industry Experience
Responsibilities
  • Culture Builder: crafting a positive, collaborative culture with a focus on communication and core values.
  • People Leadership – interview, onboard, train, schedule, coach, engage, and develop store crew members
  • Operations – manage productivity, quality, and food safety
  • Financial Management – Oversee sales growth, labor, cost of goods, controllable expenses, and overall profitability of the store
  • Customer Relations – ensure exceptional experiences and build lasting customer relationships
  • Community Ambassador – foster a strong presence in the local community and build positive public relations

Gold Star Chili is a family-owned fast-casual restaurant chain based in Cincinnati, Ohio that serves Cincinnati-style chili along with burgers, hot dogs (coneys), salads, and milkshakes. The business operates through dine-in, drive-thru, carry-out, online ordering, and delivery so customers can get food in the way they prefer. Its chili is made in small batches from a secret 13-spice blend, forming the core of its menu and drive-through meals. The company differentiates itself with a well-known regional recipe and a friendly, neighborhood-brand image, competing mainly with other Cincinnati chili parlors like Skyline Chili. Overall, Gold Star Chili aims to be a trusted local spot for quick, comforting meals and to grow its presence in the Cincinnati metropolitan area while preserving its family-owned heritage.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Cincinnati, Ohio

Founded

1965

Simplify Jobs

Simplify's Take

What believers are saying

  • 85 locations across Ohio, Kentucky, Indiana enable regional dominance.
  • Recent Spicy Chicken Sandwich boosts menu variety appeal.
  • Partnerships like Freestore Foodbank enhance community loyalty.

What critics are saying

  • Skyline's 170 locations capture 70% market share immediately.
  • Bengals sponsorship loss since April 2023 cuts game-day traffic.
  • Grubhub delisting destroys online delivery revenue within 6 months.

What makes Gold Star unique

  • Gold Star uses secret 13-spice family recipe since 1965.
  • Offers grocery cans and online chili sales beyond restaurants.
  • Markets as friendly neighborhood alternative to Skyline Chili.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Performance Bonus

Company News

Cincinnati CityBeat
Apr 28th, 2025
Gold Star Chili Launches Limited-Time Spicy Chicken Sandwich With Ghost Pepper Sauce

Gold Star Chili launches limited-time Spicy Chicken Sandwich with ghost pepper sauce.

WKRC-TV
Feb 27th, 2025
Cincinnati chili parlors roll out deals, new menu items to celebrate National Chili Day

Gold Star announced its "5 6 7 Deals" ahead of National Chili Day, which offers fans the following deals from February 24 - March 2:

Cincinnati CityBeat
Dec 19th, 2024
Strong's Brick Oven's Gold Star Chili Pizza Will Warm Your Cold Heart This Winter

Strong's Brick Oven Pizzeria and Gold Star Chili have announced the release of the limited-time Gold Star Chili Pie at Strong's.

WKRC-TV
Feb 23rd, 2023
Bob Herzog among Gold Star Flavor Makers honored as part of Freestore Foodbank fundraiser | WKRC

Starting Thursday, Feb. 23, Gold Star Chili is partnering with Freestore Foodbank.

Cincinnati CityBeat
Jan 6th, 2023
Gold Star to Donate 20% of This Weekend's Coney Crate Sales to OTR Chamber's Small Business Fund | Cincinnati CityBeat

Local chili chain Gold Star is partnering with the Over-the-Rhine Chamber of Commerce (OTR Chamber) to raise funds for its Small Business Fund via the Coney Crate fundraising program.

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