Full-Time
Pharmacy Customer Service Associate
Walgreens
10,001+ employees
Retail pharmacy chain with health services
Compensation Overview
$16 - $18/hr
Macedonia, OH, USA
In Person
 Customer Experience & Support (1) |
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 Medical, Clinical & Veterinary (1) |
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- Fluency in reading, writing, and speaking English is required, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends, is required.
- The employee must earn and maintain Pharmacy Technician Certification Board certification through the designated training program and/or state-required certification or registration.
- The employee must attend assigned training, complete assigned learning modules, and acquire continuing education credits.
- The employee must maintain knowledge and skills in healthcare and pharmacy, including current news and developments.
- Model and deliver a distinctive and delightful customer experience.
- Register sales on the assigned cash register and provide courteous, fair, friendly, and efficient checkout service.
- Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with state and federal regulations.
- Use pharmacy systems to obtain patient and drug information and process prescriptions.
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer service best practices with team members, including greeting, eye contact, courtesy, proactively offering help, identifying needs, and servicing customers until satisfied.
- Provide courteous, friendly, fast, and efficient service.
- Recommend items for sale, including trade-up and companion items.
- Register customer purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Assist customers in locating products in the over-the-counter aisle when possible.
- Keep counters and shelves clean and well merchandised, take inventory, maintain records, and check in and price merchandise.
- Use pharmacy systems to enter patient and drug information correctly; fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs; verify medicines; check for possible interactions; and assist pharmacists with scheduling and workflow.
- Immediately report prescription errors to the pharmacist on duty and comply with company pharmacy-error policies and the Quality Improvement Program.
- Review and comply with the Walgreens Pharmacy Code of Conduct.
- Adhere to the Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual claims for third-party prescription services and perform assigned clerical duties.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
- Apply company asset-protection techniques and file claims for warehouse overages, shortages, order errors, and damaged prescription drugs.
- Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
- Separate food items and place products according to policy, including shelf placement for raw and frozen meats.
- Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
- Use store systems and store equipment.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
- Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to arriving customers.
- Assist with exterior and interior maintenance to ensure a clean, neat, orderly store condition and appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Attend assigned training and complete assigned learning modules and continuing education activities.
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Good math skills for accurately filling prescriptions, including counting, measuring, and weighing medications, are preferred.
- Good computer skills are preferred.
- Knowledge of store inventory control is preferred.
- Pharmacy Technician Certification Board certification is preferred.
Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.
Company Size
10,001+
Company Stage
Grant
Total Funding
$25M
Headquarters
Deerfield, Illinois
Founded
1901
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Simplify's Take
What believers are saying
- Kent, Washington opened July 22, 2026, adding 85 jobs and serving 196 stores.
- Walgreens expects fewer than 100 store closures in 2026, easing last year's pace.
- A new marketing chief from Walmart brings proven loyalty, pricing, and omnichannel expertise.
What critics are saying
- Walgreens closed 469 Illinois jobs in February 2026 and 159 Houston logistics jobs.
- The $300 million DOJ opioid settlement carries seven-year DEA monitoring through 2032.
- If prescriptions keep migrating to CVS, Amazon, and systems, Walgreens loses its moat by 2027.
What makes Walgreens unique
- Walgreens still reaches about 8,000 U.S. stores after Sycamore's August 2025 acquisition.
- Its 14 micro-fulfillment centers now handle over 40% of prescription volume.
- Maya Bowie joined August 10, 2026, signaling renewed retail-brand and omnichannel focus.
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Benefits
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Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -2%2 year growth
↓ -2%Bowie joins Walgreens as new SVP of marketing. She had been vice president of marketing at Walmart August 10, 2026. 10:56 AM DEERFIELD, Ill. - Maya Bowie has joined Walgreens as senior vice president of marketing. She had been vice president of marketing at Walmart. "Trusted, optimistic, accessible and deeply rooted in care, Walgreens is a brand with a meaningful place in people's lives," she wrote on LinkedIn. "I'm honored to lead marketing for this iconic brand and help define its next chapter." Starting her third week at Walgreens, she said she can already "feel the momentum." "There's something magnetic about what's happening here, and part of that magic is [chief commercial officer for merchandising, marketing and digital] Rachael Vegas. I'm so honored she recruited me to join a phenomenal group of merchants and commercial leaders she's brought together, including more than one I've worked with before." "This group is smart, driven, collaborative, quite funny and all care deeply about our teams, all while driving the business relentlessly forward. I've loved getting to know my Marketing and Insights team and cross functional and agency partners. So much talent, passion and dedication, and I'm excited about what we'll build together. I'm also inspired by the direction and energy from the entire executive leadership team here and the clear focus on the opportunities ahead for this incredible company that turned 125 this year." Bowie called her nearly six years at Walmart "a true master class in retail, transformation, impact, culture, and leadership." From leading O-T-C Health through the pandemic to four years in marketing across food, consumables, health and wellness, marketplace, OPD, private brands and partnerships, she had the opportunity to lead through tremendous change and growth. "I'm incredibly proud of the work, the impact, the difference we made for customers, and how much I grew along the way," she said. "Most of all, I'm grateful for the people. I am thankful for all of the associates and mentees who were on my team, I'll forever be in your corner. "And also for the broader teams, so many amazing leaders and business partners who challenged me, collaborated, made the work more interesting and fun, and all of you who made this special company feel like a community and for the friendships I know will endure. "I leave Walmart with enormous gratitude and pride and also step into Walgreens incredibly energized for all that's ahead." Bowie started at Walmart as vice president of omnichannel merchandising in December 2020. Before that, she was general merchandise manager and vice president of merchandising and transformation for the Qurate Retail Group. Earlier, she was vice president of Total Wine & More. Prior to that, she was vice president and general manager at Sears.
Walgreens opens new Kent micro fulfillment center. * August 6, 2026 On July 22, Walgreens opened a new 45,000-square-foot micro-fulfillment center (MFC) in Kent, Washington. This new facility brings 85 new jobs to the greater Seattle community and will support nearly 196 Walgreens stores across the Mountain West region, including 122 in Washington alone. Washington Retail Association President & CEO, Jan Himebaugh, was on hand to welcome the state-of-the-art facility to Washington; the opening was also attended by multiple state legislators, locally elected officials, and pharmacy school representatives, demonstrating that WRA's retail members are driving technological solutions that better serve its communities. Walgreens' MFCs use innovative robotic technology in a centralized pharmacy environment to dispense and ship prescriptions to its retail stores. This helps improve efficiency, stabilize staffing and pharmacy hours, reduce workflow pain points, and free up pharmacy team members' capacity to spend more time with patients. The Kent MFC joins 13 other facilities supporting 5,400 stores across the country. These centers fulfill anywhere from four to five million prescriptions weekly, handling over 40 percent of Walgreens' total prescription volume. Share the Post: August 6, 2026
Walgreens has closed four locations in Illinois in 2026 as part of its multiyear turnaround strategy. The pharmacy chain announced in 2024 plans to shutter roughly 1,200 underperforming stores across three years to improve profitability. The Illinois closures include three Chicago locations: 2351 E. 71st St., 8628 S. Cottage Grove Ave., and a specialty pharmacy at 2835 N. Sheffield Ave. A Rockford store at 5503 E. State St. also closed. The closures stem from pressure on drug reimbursement rates and weaker retail sales. Walgreens says customers need not manually transfer prescriptions, as all locations nationwide access customer records. More than 500 Walgreens stores remain in Illinois.
Barnes & Noble plans new Pentagon City location. The bookstore will replace the Walgreens that closed at Westpost in May. By Emily Perez August 5, 2026 at 11:08 am A new bookstore is headed to Pentagon City. Barnes & Noble will take over the former Walgreens space at Westpost, Washington Business Journal reported. The mixed-use Westpost development combines residential units with retail and commercial space. It encompasses nearly 14 acres near Fashion Centre at Pentagon City. The nearly 11,000-square-foot Barnes & Noble store will be located at 1301 S. Joyce St. The retailer says it will carry a "well curated selection of books, toys, games, puzzles, gifts and more." It is expected to open in early 2027. This will be Barnes & Noble's second location in Arlington. Its 14,000-square-foot Clarendon store reopened in early May following a major remodel. Barnes & Noble' has nearly 20 stores throughout the Greater Washington area and more than 700 locations nationwide. The bookseller plans to open 60 new stores in 2026. Feature image, stock.adobe.com
Walgreens is closing approximately a dozen locations recently, significantly fewer than initially planned under its turnaround strategy. The drugstore chain, acquired by private equity firm Sycamore Partners in August 2025, now expects to close fewer than 100 stores in 2026, down from earlier internal plans of up to 700 closures. Before the acquisition, Walgreens had announced plans to close about 1,200 underperforming stores across the US. Several hundred locations were shuttered before Sycamore Partners slowed the closure programme. Recent closures span multiple states, including Illinois, Missouri, New York, Texas, Virginia, and Washington. At the time of acquisition, Walgreens operated 8,500 US locations; it currently lists about 8,000.