Full-Time
Receptionist
PDS Health
Integrated healthcare support company
Compensation Overview
$17 - $24/hr
Huntington Beach, CA, USA
In Person
 Administrative & Executive Assistance (1) |
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- A high school diploma or general education degree (GED) is required.
- Knowledge of office practices, technology applications, and patient insurance is required.
- The role requires computer proficiency, organization, attention to detail, and the ability to manage tasks and time effectively in a fast-paced environment.
- The role requires excellent interpersonal, oral, and written communication skills.
- The role requires the ability to maintain strict confidentiality with patient records.
- The role requires a self-motivated and reliable individual who can work independently and as part of a team.
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Support the Perfect Patient Experience process by helping patients come into the office and ensuring they are comfortable during their visit.
- Schedule appointments so each healthcare provider has a smooth, productive day.
- Interact and communicate with patients and guests in the reception area during their wait time.
- Answer telephones in a timely manner and handle calls efficiently and thoroughly.
- Complete all tasks on the front office checklist daily.
- Post payments to patient accounts in accordance with company policies.
- Serve as the subject matter expert in the practice management system for patient registration and electronic check-in, and ensure account information is accurate and up to date for each visit.
- Check patients in efficiently, obtain necessary consents, promptly notify the back office of each patient's arrival, and present pertinent patient information to the back-office team.
- Confirm patient appointments according to office confirmation policies or at least two days in advance.
- Return and resolve patient messages received from the Contact Center in a timely manner.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly impacts metrics.
- Support the PDS Brand framework and make decisions consistent with it.
- Become knowledgeable about and support clinicians with patient education regarding the Mouth-Body Connection.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other duties and responsibilities as assigned.
- Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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