Full-Time

Customer Service Specialist

Confirmed live in the last 24 hours

Greenlight

Greenlight

501-1,000 employees

Financial app for family money management

Fintech
Financial Services

Entry

Atlanta, GA, USA

Requires 1 in-office day a week.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High School Diploma or equivalent
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Proficiency with software, ideally CRM software, and strong typing skills
Responsibilities
  • Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
  • Actively listen to customers to confirm and clarify information and diffuse potential escalations
  • Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
  • Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
  • Effectively utilize software and internal tools to navigate customer accounts and solve issues
  • Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
  • Adhere to all company policies and procedures

Greenlight offers a money management app designed for families, focusing on teaching kids and teens about financial literacy. The app features a debit card for children, allowing parents to manage allowances linked to chores or direct deposits. It promotes saving by providing up to 5% interest on savings and helps families set financial goals. Additionally, Greenlight includes an investing platform where users can explore stocks and ETFs to grow their wealth over time. The company also provides a credit card that gives families up to 3% cash back on purchases, which can be invested for future expenses like college. Unlike many competitors, Greenlight emphasizes parental involvement in financial education, allowing parents to guide their children in building credit and managing money. The goal of Greenlight is to empower families with the tools and knowledge to achieve financial success together.

Company Stage

Series D

Total Funding

$579.4M

Headquarters

Atlanta, Georgia

Founded

2014

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-1%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Greenlight's recent $260M Series D funding round, led by Andreessen Horowitz, significantly boosts its financial stability and growth potential.
  • The launch of new products like the credit card for parents and the Investing for Parents platform demonstrates Greenlight's commitment to continuous innovation and expanding its market reach.
  • With a valuation of $2.3 billion and a focus on financial education, Greenlight is well-positioned to become a leader in the family-focused fintech space.

What critics are saying

  • The niche focus on family financial education may limit Greenlight's market size compared to broader fintech solutions.
  • High competition in the fintech sector could pressure Greenlight to continuously innovate, which may strain resources and affect profitability.

What makes Greenlight unique

  • Greenlight uniquely targets the family unit, offering financial education tools specifically designed for both parents and children, unlike broader fintech solutions.
  • Their debit and credit card offerings are integrated with educational features, such as chore-based allowances and investment options, which are not commonly found in traditional banking products.
  • Greenlight's subscription-based model for premium services like Greenlight Max and Infinity provides a steady revenue stream while offering value-added features that enhance financial literacy and wealth-building.

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Benefits

Medical, dental, vision and FSAs

Unlimited, flexible time off

Generous employer 401(k) match and equity

16-week paid parental leave

Ongoing learning and development

Remote-friendly work environment