Full-Time

Customer Service Specialist

Posted on 11/15/2024

Greenlight

Greenlight

501-1,000 employees

Financial app for family money management

Fintech
Financial Services

Entry

Atlanta, GA, USA

Requires 1 in-office day a week.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High School Diploma or equivalent
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Proficiency with software, ideally CRM software, and strong typing skills
Responsibilities
  • Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
  • Actively listen to customers to confirm and clarify information and diffuse potential escalations
  • Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
  • Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
  • Effectively utilize software and internal tools to navigate customer accounts and solve issues
  • Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
  • Adhere to all company policies and procedures

Greenlight offers a money management app designed for families, focusing on teaching kids and teens about financial literacy. The app features a debit card for children, allowing parents to manage allowances linked to chores or direct deposits. It promotes saving by offering interest on savings and setting savings goals. Additionally, Greenlight provides an investing platform for families to explore stocks and ETFs, and a credit card that rewards families with cash back on purchases, which can be used for future expenses like college. Unlike other financial apps, Greenlight emphasizes parental involvement in financial education, allowing parents to guide their children in building credit and wealth. The company's goal is to empower families to manage their finances effectively while instilling good financial habits in the younger generation.

Company Stage

Series D

Total Funding

$579.4M

Headquarters

Atlanta, Georgia

Founded

2014

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-4%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Greenlight's $2.3 billion valuation highlights strong investor confidence and market potential.
  • The rise of 'family banking' aligns with Greenlight's comprehensive family financial services.
  • Gamification in financial apps boosts user engagement, benefiting Greenlight's educational approach.

What critics are saying

  • Increased competition from new fintech startups may erode Greenlight's market share.
  • Regulatory scrutiny on financial products for minors could increase compliance costs.
  • Economic downturns may reduce demand for premium services like Greenlight Max and Infinity.

What makes Greenlight unique

  • Greenlight offers a unique family-focused financial platform with debit and credit card options.
  • The app integrates financial education, savings, and investing for kids and parents.
  • Greenlight's subscription model provides premium services like Greenlight Max and Infinity.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Medical, dental, vision and FSAs

Unlimited, flexible time off

Generous employer 401(k) match and equity

16-week paid parental leave

Ongoing learning and development

Remote-friendly work environment

INACTIVE