Director – Issuer Risk Management

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at either our Coppell, TX or South Portland, ME offices. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

Overview

The Blackhawk Network Compliance & Risk Department seeks a full-time Director of Issuer Risk Management. We are looking for a high-performing professional to develop and execute the risk management strategy for Blackhawk Network’s global portfolio of prepaid products and distribution channels. The role will oversee a team that will identify, investigate and research all areas of fraud.

This individual will also be responsible for developing our early-stage ERM program, which includes the company’s Business Continuity and Disaster Recovery Planning efforts. 

Responsibilities

Fraud and Investigations

• Manage the end to end processes required to manage disputes, losses and approval rates for BHN's open loop and related portfolios, including meeting loss targets.
• Lead a team to identify, evaluate and research all actual or potential fraud risks relating to Blackhawk Network’s open loop financial products. Escalate significant risk issues to the appropriate teams, and monitor corrective actions, where needed. 
• Advise the Chief Compliance Officer and General Counsel in escalated issues related to risk management and control and provide options for resolution. Develop analytics, reports and presentations that deliver insights into the fraud environment.
• Act as the subject matter expert on risk and fraud trends in the prepaid industry across all risk categories (stolen cards, stolen identity, account takeover, victim-assisted fraud, counterfeit cards, etc.)
• Direct the vision for the next generation of risk strategy and infrastructure for managing risk associated with our products, services, distribution channels, and technology platforms. Develop a roadmap and initiatives for building a world-class fraud and risk-management program.
• Partner with Business and Product owners on a global basis to assess new products, services, and technology platforms to ensure they align with established risk appetite. 
• Oversee all fraud investigations and liaise with law enforcement agencies where necessary.

Qualifications

• 10+ years leading fraud risk management for debit, credit or prepaid card portfolios, with loss and approval rates responsibilities
• Advanced analytical skills. Able to perform and teach complex analysis
• Outstanding ability to lead, influence, and build consensus across different groups. Ability to communicate very well in writing and in person.
• Process-driven with the ability to design and implement solutions for increased efficiency and management oversight.
• Excellent interpersonal skills with the ability to build collaborative relationships with various business units that play key roles in the regulatory reporting process or in the development of supporting systems. Strategic and tactical analysis, consultative, and decision making skills.
• Ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results.
• Organizational awareness with an understanding of how to involve others in the group to complete mission critical tasks.

Education

• BA in business, business administration, or a related field + 12 + years experience w/ 3+ yrs in a people mgmt role
•  At least 10 years of relevant work experience, including managerial experience, in a compliance, audit or risk-related field.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits

Salary Range for California Residents Only: $184,060.00 to $248,500.00

Salary Range for Illinois Residents Only: $144,000.00 to $195,000.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.