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Autonomous Vehicle Field Specialist
Customer Operations
Confirmed live in the last 24 hours
Brighton, CO, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
  • Dispatch Engineer
  • BS or BA degree or 3-4 years of relevant industry or technical experience
  • Minimum 1-2 years experience in transportation, intermodal, industrial automation, material handling automation, or warehouse operations
  • Exceptional analytical skills
  • Ability to communicate and assist with troubleshooting complex systems issues quickly and correctly while on customer sites
  • Self-driven and demonstrated strong leadership and people skills
  • Very good time management skills and ability to quickly make informed decisions
  • Proficient with MS Office
  • Frequent and sustained travel, to include multiple weeks on a customer site to deploy outrider autonomous solutions
  • Willing to work 11-hour shifts but typically working a maximum of 3 days in a row
  • AV Field Technician
  • Desire and ability to understand Outrider's autonomous vehicle system and technology through the constant reading of documentation and Q&A with colleagues
  • Current Class A Commercial Driver's License (CDL) valid in Colorado and in any other state of the United States, as requested (the CDL must be carried at all times on the job)
  • Clean driving record for the past 5 years
  • Flexibility for the day, night, and/or weekend work, as needed (and sometimes on short notice)Unwavering focus on safety and helping to explore and implement system improvements
  • Facility with desktop software and web applications
  • Excellent written and verbal communication skills
  • Contagious energy and positivity in relationships and interactions
  • Sterling references
  • Dispatch Engineer
  • Experience with autonomous vehicle systems, complex electronic systems, and fieldwork
  • Exceptional customer service
  • Interest in data analysis
  • Knowledge of and experience with integrated hardware/firmware/ software systems
  • AV Field Technician
  • Hostler experience or demonstrated exceptional driving skills
  • Autonomous vehicle experience or expertise
  • Experience in operations, technology, robotics, or automotive field
  • Vehicle maintenance background
  • In the AV Dispatcher role, duties will include assigning trailer move requests to the autonomous trucks (aka terminal tractors, hostlers, shifters, dogs, goats) operating at customer distribution yards and managing truck movements via Mission Control, Outrider's proprietary, cloud-hosted dispatching/monitoring tool. The AV Dispatcher may interact with customer dispatching functions (either humans or the customer's yard management system/YMS) as needed to assign, track and update the status of customer-requested trailer moves. This requires close monitoring of system performance and productivity as well on-point suggestions for improvements to the UI, workflow, and overall system
  • The AV Field Technician responsibilities include monitoring the vehicle and driving environment; determining whether and how to return the vehicle to a minimum-risk condition; intervening in automated driving tasks to resume manual or computer control for safety and performance assessment purposes
  • Dispatch Engineer
  • Maintain communication with customer site operations team
  • Check-in and check out daily with the customer site operations team at the beginning and end of AV operations
  • Explain each mission to both the Autonomous Vehicle Safety Driver and Ground Safety Technician (when applicable) prior to sending any tasks to the autonomous truck
  • Quickly learn, use, and optimize yard operations workflows with the Outrider user interface, assigning trailer move requests to all autonomous yard trucks
  • Refer to and/or use customer software applications, including warehouse management systems (WMS) and yard management systems (YMS), as needed
  • Record all necessary information to report system performance and agreed-upon customer key performance indicators (KPIs)Ensure a site safety brief is conducted each day before AV operations begin, as well as whenever site conditions change (i.e. inclement weather)
  • Be informed about, and operate strictly within, the Site Safety Plans that Outrider agrees to with every customer for site operations
  • Conduct a site inspection of all Outrider workspaces at the beginning and end of each day
  • Understand and support customer site-specific rules, procedures, and other operational requirements, and interact with customer personnel as required
  • Coordinate with Outrider engineering teams to determine plans to resolve system/operational issues and execute those plans as quickly as possible to resume operations
  • Escalate issues internally and externally, as necessary, to ensure prompt resolution
  • Travel and perform fieldwork in locations other than those originally assigned, as needed
  • Train customer employees in the use of the Outrider System
  • Communicate with customers in a professional and courteous manner
  • AV Field Technician
  • Safely operate vehicles, either in the cab or remotely via a web-based dispatching/monitoring user interface, for 8-10+ hours per day
  • Be a steward of the safety mindset: conduct daily on-site safety inspections of the trucks, equipment, and area, and proactively propose safety improvements
  • Use keen judgment to determine appropriate on-the-spot responses to vehicle performance and safety issues
  • Provide insightful and thorough verbal and/or written test reports on system performance - including vehicle and system data and/or observations related to automated driving system development - for Engineering, Vehicle Operations, Customer Success, and Executive staff
  • Maintain a current Class A commercial driver's license (CDL) valid in the United States, as requested (the CDL must be carried at all times on the job)Perform preventative maintenance checks and services on autonomous vehicles, including, but not limited to, preparation, installation, and maintenance of vehicle hardware
  • Assist commercial, operations, and engineering teams in root-cause analysis of issues found during the operation
  • Perform minor repairs under the direction of engineering staff and/or in accordance with OEM repair instructions
  • Communicate issues and subjective performance to the AV Dispatchers, Test Operations Lead, and peers on the Engineering teams
  • Comply with established safety rules, policies, and procedures, including wearing required safety equipment
  • Travel and perform fieldwork, depending on customer location

51-200 employees

Autonomous yard operations