Validator

Salary Range: 18 to 22 (Currency: USD) (Pay period: per-hour-wage)

Key Responsibilities

• Monitoring: In real time, surveil Volt AI system incidents, which include detection of a wide range of customer-specific rulesets, access control, and other electronic security-related technologies.
• Analysis: Assess incidents to determine their validity and potential impact.
• Incident Response: Follow established protocols to respond to incidents promptly, escalating cases to customers' designated first responders and/or 911 dispatch centers when necessary.
• Communication: Clearly and effectively relay incident details to stakeholders, including technical teams, management, and external parties as required.
• Collaboration: Work closely with fellow Volt Validators, and internal departments to maintain effective security operations.

Qualifications

• Experience in a Security Operations Center (SOC), call center, or customer support role is a plus.
• Strong analytical and problem-solving skills, coupled with observational experience to assess security threats and determine appropriate actions.
• Excellent communication and interpersonal skills, with the ability to remain calm and professional under pressure.
• Ability to multitask and prioritize effectively in a fast-paced, dynamic environment.
• High attention to detail, strong organizational skills, and a proactive mindset.
• Availability to work in shifts, including nights, weekends, and holidays, as needed.