Senior Manager

Stores are where Nordstrom’s brand comes to life, combining service, experience, and product in a way that’s distinctly ours. Our Store Productivity team focuses on empowering store employees with tools and systems that allow them to spend less time on operational overhead and more time on delivering outstanding customer experiences. From ticketing and price changes to restaurant scheduling, our goal is to improve how our stores work—making our teams more effective and efficient.

We are looking for a Senior Manager of Product Management to lead this area and a team of product managers. You’ll set the vision and guide the development of tools that drive operational excellence, employee productivity, and customer experience. You’ll work with engineering, design, store operations, and other cross-functional teams to build impactful products that enable Nordstrom’s store teams to do their best work.

Key Responsibilities:

Lead Through Complexity:

• Set a clear, inspiring product vision and lead the creation of a roadmap that aligns to company priorities and store team needs.

• Coach and develop a team of product managers, helping them grow while ensuring delivery of high-impact initiatives.

• Translate ambiguous problems into clear strategies that balance customer, business, and technical needs.

Drive Simplicity and Impact:

• Advocate for streamlined, easy-to-use solutions that remove friction from store operations.

• Modernize legacy systems and workflows with industry-informed best practices and scalable tools.

• Use experimentation, data, and iteration to improve outcomes for our store employees.

Bring People Along:

• Build strong relationships across Nordstrom’s technology, product and business teams across our divisions.

• Communicate effectively across all levels of the organization—from executives to in-store users to individual engineers.

• Align teams through compelling storytelling, data-driven rationale, and grounded optimism.

Execute and Deliver Results:

• Be a doer and a driver—able to push work forward, navigate blockers, and deliver tangible value.

• Track and measure success using clear KPIs tied to productivity, efficiency, and experience.

• Help the team stay focused on delivering what matters most, adjusting priorities when needed.

You own this if you have…

• 8+ years of product management experience, plus 5+ years leading people.

• Experience in retail, store operations, or internal employee tools.

• A track record of shipping impactful products in a fast-paced, agile environment (bonus points if you've done it in a heavily matrixed org!).

• Strong ability to drive prioritization and trade-off decisions across complex cross-functional teams.

• Excellent communication and storytelling skills—written and verbal.

• A focus on outcomes, not outputs—measuring success based on business and customer impact.

• Experience working with and influencing senior stakeholders.

• Bachelors Degree in Information Technology, Computer Science, Data Science or related experience required.

Preferred Qualifications:

• 10+ years of experience in product management, including experience in physical retail environments.

• Experience modernizing internal tools or integrating third-party platforms into complex ecosystems.

• At some point in your life, you’ve worked in a store or service role—you know what frontline teams need.