Full-Time

Senior Director

Sales Operations & Strategy

Posted on 9/24/2024

Nextiva

Nextiva

1,001-5,000 employees

Cloud-based communication solutions for businesses

Data & Analytics
Enterprise Software

Compensation Overview

$155k - $241.1kAnnually

Senior

Remote in USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • Bachelor’s degree in Business, Marketing, or a related field; MBA preferred
  • 10+ years of experience in sales strategy, sales operations, or related roles, with at least 5 years in a leadership capacity
  • Proven track record of developing and executing successful sales strategies that drive significant revenue growth
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
  • Excellent leadership and team management skills, with a focus on developing talent and fostering a high-performance culture
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
  • Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing business needs
  • Proficiency in CRM systems, sales analytics tools, and other relevant technologies
Responsibilities
  • Collaborate with the executive team to define sales goals and objectives
  • Conduct market analysis to identify new opportunities for growth and areas for improvement within the current sales process
  • Champion and educate on effective use of sales tools and processes changes. Driving adoption and change management
  • Deal level trending and analysis (e.g., deal size, growth of business segments (e.g., verticals), customer trends, etc.)
  • Support the Quarterly Business Review (QBR) process by coordinating reporting and analysis for Sales Leadership
  • Analyze activity levels and pipeline participation to ensure appropriate focus on the strategic solution initiatives
  • Serve as the trusted advisor and thought partner to Chief Revenue Officer and Sales Leaders
  • Lead, mentor, and develop a high-performing sales operations team, fostering a culture of excellence and accountability
  • Provide analytical thought leadership, create meaningful business insights, establish strategic operational priorities, and develop and allocate key performance metrics
  • Partner with sales leaders to be responsible for the day-to-day operational cadence of the business
  • Act as the voice of field on major initiatives and working closely with cross-functional teams to coordinate effective deployment of resources, impactful programs and process/tools that remove friction in the sales process
  • Identify opportunities for process improvement and works closely with sales and other management to inspect process quality and prioritize opportunities for improvement Planning & Analysis
  • Drive & support planning efforts covering sales strategy, quota setting, team structure and territory assignments
  • Lead analysis to understand business performance/user metrics and KPIs
  • Support goals setting, tracking, and performance measurement of the business
  • Analyze and manage financial performance against annual plan
  • Lead sales pipeline and forecast management process, working to ensure forecast accuracy and overall pipeline health

Nextiva offers cloud-based communication solutions for small to medium-sized businesses and enterprises, with a focus on VoIP phone services that allow calls over the internet. Their NextOS platform integrates various tools such as video conferencing, team messaging, and CRM software to streamline business communications. Unlike competitors, Nextiva's subscription-based model allows for customization and scalability, while also providing SIP trunking services for modernizing existing phone systems. The company's goal is to enhance business operations and customer interactions through a comprehensive suite of communication tools.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$194.5M

Headquarters

Scottsdale, Arizona

Founded

2008

Growth & Insights
Headcount

6 month growth

6%

1 year growth

9%

2 year growth

24%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for integrated communication platforms boosts Nextiva's market potential.
  • AI-driven customer service tools align with Nextiva's focus on AI-powered solutions.
  • Nextiva's acquisition of Thrio enhances its customer experience management capabilities.

What critics are saying

  • Increased competition from Twilio could threaten Nextiva's market share.
  • Integration challenges from Thrio acquisition may disrupt service delivery.
  • New leadership may lead to strategic shifts misaligned with customer expectations.

What makes Nextiva unique

  • Nextiva offers a unified customer experience platform with AI-powered capabilities.
  • The company provides a comprehensive suite of communication tools for SMBs and enterprises.
  • Nextiva's commitment to Amazing Service® sets it apart in customer service.

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