Facebook pixel

Rider Care Service Agent / Agent(e) de service Rider Care
Posted on 2/19/2022
INACTIVE
Locations
Benton, LA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
Requirements
  • You'll need to live and breathe our core values - “The Rider is the Boss”
  • Experience in a retail or customer service role
  • Strong written and oral communication skills
  • Hands-on technical ability to problem-solve around bike mechanics
  • The ability to multitask, prioritize, and remain resilient while not losing your cool
  • Proficiency with PCs, CRM systems & the Microsoft suite of products
  • Passion for bikes; driven to make an impact for riders
  • 1+ years' experience in a Customer Service role
  • Fluent in bicycle technology and the value it brings to society
  • Bilingual: French and English
  • Vous devrez vivre et respirer nos valeurs fondamentales - "Le cycliste est le boss"
  • Expérience dans le domaine de la vente au détail ou du service à la clientèle
  • De solides compétences en communication écrite et orale
  • Compétences techniques pratiques pour résoudre les problèmes liés à la mécanique des vélos
  • Capacité à mener plusieurs tâches de front, à établir des priorités et à faire preuve de résilience sans perdre son sang-froid
  • Maîtrise des PC, des systèmes CRM et de la suite de produits Microsoft
  • Passion pour les vélos ; volonté d'avoir un impact sur les cyclistes
Responsibilities
  • Deliver concierge-level service to our riders and retailers via phone/chat/email
  • Carefully assess rider needs to provide personalized pre-sales advice
  • Ask for the sale! Convert inquiries into sales and guide riders through the purchase journey
  • Provide outstanding customer-service at all stages of the purchase & ownership journey
  • Take ownership of the rider experience - take action to solve problems and follow-up right to the end
  • Resolve technical issues through troubleshooting & diagnostic faultfinding
  • Working hands-on with bikes on occasion - solving customer issues, supporting reworks etc. This is including a concierge level of service or urgent needs as deemed by the company - either at HQ or in the field
Specialized
BioMatrix Specialty Pharmacy is a specialty pharmacy platform company.
Company mission
BioMatrix Specialty Pharmacy is a specialty pharmacy platform company.