About Us:

Spreedly is the world’s leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedly’s Payments Orchestration platform enables and optimizes digital transactions with the world’s most complete payment services marketplace. Built on Spreedly’s PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service.

Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.

Product Offering:

Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:

Payment Gateway Integration: Connects merchants, platforms, and marketplaces to multiple payment gateways and payment services.

Tokenization: Securely stores and manages payment data with a universal tokenization service.

Transaction Routing: Enables intelligent routing of transactions to optimize success rates and costs.

Payment Vault: A secure storage solution for sensitive payment information.

Fraud Tools Integration: Integrates with various fraud prevention tools to enhance transaction security.

About the Role:

Spreedly is seeking a Director of Revenue Operations to lead its Revenue Operations team, supporting a dynamic business with a global go-to-market (GTM) strategy, multiple revenue streams, and significant customer growth.

In this role, you will oversee Spreedly’s sales and revenue forecasting processes while driving productivity and efficiency across the GTM organization. You will manage the processes, technologies, and operational functions for the Sales, Partnerships, Customer Success, and Professional Services teams. Collaboration with internal and external stakeholders is essential to ensure the appropriate objectives and priorities are set within the GTM organization.

The ideal candidate for this position possesses exceptional financial planning skills and is a natural planner. They should be passionate about creating efficient processes, enjoy evaluating, implementing, and integrating systems, and feel comfortable leading a diverse team that occupies a central role in various critical business functions. This person will leverage their strengths to support teams and make a significant day-to-day impact on the business. A strategic and critical thinker, this person should be excited about leading a team focused on analyzing complex problems and data sets and proactively providing solutions to enhance GTM revenue teams’ success.

This role is open to candidates who currently reside in the Greater Raleigh-Durham-Chapel Hill area.

Responsibilities:

Own the corporate sales and revenue forecasting process end to end. Synthesize data and collaborate with finance and executive leaders on impact and strategy
Lead the Revenue Operations team to identify opportunities to drive revenue, such as GTM strategies, tactics to streamline the customer lifecycle, and potential sales process improvements
Oversee GTM systems (SFDC, Gong, etc.) and data administration and recommend tools to improve data quality, analysis, reporting, dashboards, etc.
Provide actionable intelligence on GTM operations, sales team performance, win/loss analysis, conversion, and KPIs regularly, including monthly and quarterly executive leadership and board-level reporting and analysis
Drive the renewal, at-risk, NPS, and VoC processes with the Account Management and Customer Success teams by establishing clear guidelines and playbooks for execution, as well as scalable reporting and analytics in partnership with the Data team
Collaborate with cross-functional leadership to develop, document, and execute Spreedly’s GTM strategy, quarterly plans, and program blueprints to reach revenue goals
Enhance business processes to ensure strategic alignment and provide timely insights for decision-making.
Maintain high levels of quality, accuracy, and process consistency in the GTM organization’s planning efforts
Provide input to GTM leadership on the development and administration of incentive compensation programs while owning the end-to-end variable compensation process and program - designing the compensation plans, quota-setting process, and maintenance of quotas
Manage the Revenue Operations team’s budget and tools

Requirements:

8+ years of work experience in revenue operations, sales operations, or strategic sales roles in a high-growth SaaS/fintech environment with multiple revenue streams
3+ years of experience leading and scaling a revenue operations function
Demonstrated fluency with SaaS reporting and KPIs, as well as end-to-end revenue management best practices in a SaaS operating model
Experience with Salesforce and Salesforce CPQ, Looker (or a similar BI tool)
Proven understanding of financial planning and analysis, with the ability to consume information from the FP&A team and build complex mathematical models
Experience managing and leading a high-performing team leveraging OKRs
Proven proficiency in identifying, diagnosing, and resolving problems while prioritizing critical issues and mapping long-term cross-departmental needs
Excellent analytical skills - able to compile large amounts of data into an easily digestible format for executive decision-making
Effective interpersonal and communication skills and a desire to collaborate and provide cross-functional team leadership
Ability to articulate and manage key OKRs and use metrics to drive performance
Ability to travel internationally approximately 10% of the time.

We Offer Our US-based Employees:

Competitive salary + Equity
Outstanding Medical and Dental benefits, including 100% employer-paid options
Company-paid Life and Disability insurance
Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
Open Paid Time Off policy + 12 weeks of paid leave for new parents
Matching 401(k) plan (5% up to $5,000 yearly)
Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
LinkedIn Learning subscription
Access to company-paid professional coaching service
Visits to HQ in Durham, North Carolina for remote employees

#LI-AE1

Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.

At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.

Director of Revenue Operations

Spreedly

Responsibilities:

Requirements:

We Offer Our US-based Employees:

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