Implementation Consultant
Budgeting & Planning
Updated on 4/9/2024
OpenGov

501-1,000 employees

Cloud software for U.S. government operations management
Company Overview
OpenGov Inc. stands out as a leading provider of modern cloud software specifically designed for U.S. local governments, state agencies, school districts, and special districts, serving over 1,600 agencies nationwide. The company's unique focus on public sector needs, such as budgeting, permitting and licensing, procurement, and asset management, makes it a valuable partner for efficient and accountable governance. OpenGov's commitment to customer engagement and continuous improvement, as evidenced by their proactive communication and feedback mechanisms, fosters a collaborative and efficient work environment.
Government & Public Sector

Company Stage

N/A

Total Funding

$2B

Founded

2012

Headquarters

San Jose, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

25%

2 year growth

57%
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
IT Consulting
Management Consulting
Operations Consulting
Consulting
Requirements
  • 2-5+ years of experience working in the public sector in a relevant area such as Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, or similar.
  • At least 2 years of experience in software implementation consulting or equivalent transferrable work with external clients.
  • Strong knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practices.
  • Proficiency in training customers on software solutions to address key workflows and business processes.
  • Ability to provide clear and effective phone support, assistance, and recommendations, fostering positive relationships with customers.
  • Strong skills in conceptualization of patterns, modeling, and design, enabling efficient solution development.
  • Advanced Excel skills, including the ability to use functions/formulas, format data (e.g., v-lookup, pivot tables), perform error-checking, and create properly formatted reports.
  • Demonstrated track record of working in a fast-paced environment, effectively managing internal procedures and process improvements while collaborating with team members.
  • Ability to adapt quickly to changes in product features and respond strategically to meet customer needs.
  • Excellent interpersonal skills, including strong verbal and written communication skills, teamwork, and a commitment to exceptional customer service.
Responsibilities
  • Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements.
  • Act as the primary technical point of contact for new customers deploying OpenGov or expanding their implementation, ensuring effective communication and smooth deploymentInteract directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of OpenGov software solutions.
  • Understand customer requirements and pain points, collaborating with cross-functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows.
  • Develop expertise in governmental processes across multiple states to effectively address customer needs and provide tailored solutions.
  • Collaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customers.
  • Continually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projects.
  • Gather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring OpenGov remains a preferred and indispensable solution.
  • Collaborate with internal departments at OpenGov to enhance delivery efficiency and effectiveness.
  • Serve as a trusted advisor to both customers and OpenGov team members, providing valuable insights and guidance based on expertise and experience.