Full-Time

Tier 1 Support Specialist

Posted on 1/25/2025

PerfectServe

PerfectServe

201-500 employees

Healthcare communication and collaboration solutions

Enterprise Software
Healthcare

Compensation Overview

$19Hourly

Entry, Junior

No H1B Sponsorship

Remote in USA

Candidates must be located within the U.S.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following PerfectServe's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Strong technical aptitude
  • Excellent written and verbal communication skills
  • Excellent analytical and troubleshooting skills
  • Ability to work in a fast-paced environment and successfully prioritize competing tasks
  • High customer empathy and exceptional customer service skills
  • Access to high-speed internet
  • Able to start on March 3, 2025.
Responsibilities
  • Field incoming client communications via phone, chat, and our online customer portal
  • Help end-users administer their PerfectServe applications
  • Train end users on how best to use PerfectServe’s phone, mobile, and web applications
  • Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
  • Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
  • Build and revise new user accounts based on established standards and best practices
  • Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
  • Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues

PerfectServe offers communication and collaboration solutions tailored for the healthcare industry, including secure messaging, provider scheduling, and nurse communication. Its platform ensures that critical information reaches the right healthcare providers at the right time, enhancing patient care and operational efficiency. Unlike its competitors, PerfectServe emphasizes HIPAA compliance and customization for healthcare organizations. The company's goal is to improve patient outcomes and streamline workflows for hospitals and medical practices.

Company Size

201-500

Company Stage

Series D

Total Funding

$34.9M

Headquarters

Knoxville, Tennessee

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • PerfectServe's Unite platform supports multi-solution adoption, reducing vendor footprint for clients.
  • The company received dual 2025 Best in KLAS awards for scheduling and clinical communications.
  • Partnership with Five9 enhances hospital contact centers with AI-driven virtual agents.

What critics are saying

  • Integration complexities with existing systems may hinder broader deployment of PerfectServe's solutions.
  • Cost concerns and need for more user adoption support are areas for improvement.
  • Challenges in seamless integration with Five9 may affect operational efficiency.

What makes PerfectServe unique

  • PerfectServe offers a comprehensive platform for secure clinical communication and collaboration.
  • The company integrates advanced scheduling with clinical communication for improved healthcare workflows.
  • PerfectServe's solutions are tailored to meet specific needs of healthcare organizations.

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Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Internal Advancement Opportunities

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
PR Newswire
Feb 5th, 2025
Perfectserve Earns Dual 2025 Best In Klas Recognition For Physician Scheduling And Clinical Communications

Wins validate unified platform strategy connecting provider scheduling optimization with clinical collaboration across care settingsKNOXVILLE, Tenn., Feb. 5, 2025 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced that two of its flagship solutions have earned 2025 Best in KLAS awards. Lightning Bolt Scheduling ranked #1 in the Scheduling: Physician category, while PerfectServe topped the Clinical Communications (Ambulatory/Post-Acute Care) segment in the 2025 Best in KLAS: Software Services report. This milestone represents PerfectServe's first time winning two Best in KLAS awards in the same year. Lightning Bolt Scheduling's win marks its fourth Best in KLAS award in the physician scheduling category, following victories in 2017, 2018, and 2024

Hit Consultant
Dec 11th, 2024
Klas Report Reveals Biggest Challenges To Achieving Enterprise Clinical Communications

KLAS Report Reveals Biggest Challenges to Achieving Enterprise Clinical Communications. by Fred Pennic 12/11/2024 Leave a Comment. What You Should Know: – A new KLAS report examines the adoption and performance of clinical communication solutions in acute care settings, highlighting vendor strengths and areas for improvement. – The KLAS report, “Clinical Communications 2024 Which Vendors Best Support Solution Adoption Enterprise-Wide?” emphasizes the importance of solution breadth, ease of deployment, and ongoing vendor support in driving enterprise-wide adoption.PerfectServe Leads in Module AdoptionAmong the vendors evaluated, PerfectServe Telmediq demonstrates the broadest adoption, with acute care customers utilizing an average of five key modules and/or third-party interfaces. Physician scheduling is a key component of most Telmediq installations, enabling efficient communication workflows and improved care team collaboration.Simple Deployments and Easy AdoptionTigerConnect and symplr are recognized for their simple deployments and user-friendly platforms, which facilitate rapid adoption among clinicians. Epic is also highlighted for its implementation model, leveraging internal training and support teams to build expertise.Vendor Support and GuidanceWhile PerfectServe customers value the support provided by their customer success managers (CSMs), other vendors, such as Baxter and Oracle Health, struggle to provide adequate guidance for enterprise-wide adoption.Challenges to Enterprise AdoptionThe report identifies key challenges hindering enterprise-wide adoption of clinical communication solutions:Lack of Training: Insufficient training and onboarding for new users can impede adoption and limit the effective use of the platform.Integration Complexities: Integrating with existing systems and third-party applications can be challenging and costly, hindering broader deployment.Recommendations for ImprovementThe report offers recommendations for vendors to improve their support for enterprise clinical communications:Epic: Expand third-party integrations and provide more guidance on consolidation and interoperability.symplr: Offer more proactive guidance on identifying and deploying additional modules and integrations.PerfectServe: Address cost concerns related to integrations and provide more support for user adoption.Baxter: Improve workflows for broader care team inclusion and provide more tailored best practices for different user types.PerfectServe Telmediq: Offer guidance on cost-effective integrations and demonstrate ROI for additional modules.Stryker: Provide training and recommendations for modules that enhance user adoption beyond nursing workflows.TigerConnect: Offer more guidance on utilizing additional modules and integrations for enhanced care team collaboration.Mobile Heartbeat: Improve guidance and training during upgrades and new user onboarding.Oracle Health: Address challenges with physician scheduling and provide more support for enterprise-wide rollout

PR Newswire
Dec 4th, 2024
Perfectserve Announces Partnership With Five9 To Reimagine Hospital Contact Centers

Collaboration enhances patient care and operational efficiency by combining PerfectServe's purpose-built healthcare communication tools with Five9's Intelligent Virtual AgentsKNOXVILLE, Tenn., Dec. 4, 2024 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced its partnership with Five9, the intelligent CX platform provider. This collaboration will empower healthcare organizations to reimagine their contact center operations, enhancing both patient experience and clinical workflow efficiency

Watauga Democrat
Dec 4th, 2024
PerfectServe Announces Partnership with Five9 to Reimagine Hospital Contact Centers

PerfectServe announces partnership with Five9 to reimagine hospital contact centers.

PR Newswire
Nov 21st, 2024
Perfectserve Positioned Furthest For Completeness Of Vision In 2024 Gartner® Magic Quadrant™ For Clinical Communication And Collaboration

Company views recognition as a reflection of its commitment to advancing clinical communication and productivity for improved care delivery in all settingsKNOXVILLE, Tenn., Nov. 21, 2024 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced that it has been positioned as a Leader and furthest for Completeness of Vision in the 2024 Gartner Magic Quadrant for Clinical Communication and Collaboration.1 This follows last year's inaugural report for the segment that recognized PerfectServe as highest in Ability to Execute

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