Senior Human Resources Manager

Who is NTE, NTE 35W, and LBJ?

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.

The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.

The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

What makes us different?

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

The Senior Human Resources Manager serves as HR leader locally managing of all human resources systems, policies and practices including but not limited to: recruiting and staffing; performance management/improvement processes; employment and compliance to regulatory requirements; development and training; policy development and documentation; employee relations; compensation and benefits administration; and employee safety. The Regional Head of Human Resources will identify issues and make recommendations to improve effectiveness of the department functions in order to positively impact the corporate vision, goals and the overall business strategy. This position will also provide counsel and leadership in human resources decisions and act as a liaison for communication of all HR related topics between Corporate Human Resources at Cintra US and concession level management.

Essential Duties and Responsibilities:

• Partner with leadership management at concessionary to drive HR strategy and successfully deliver human resources services such as recruitment, compensation, benefits, employee development, payroll services, policy development and other HR activities

• Develop and manage HR budget; analyze budget and submit revisions twice a year

• Lead the annual performance evaluation and objectives processes and ensure alignment with corporate practices

• Lead coach management discussions on employee development and corrective action methods

• Evaluates, responds, and resolves human relations, labor relations, and work-related problems

• Counsel or coach leaders/employees regarding employee relation issues, including performance management, facilitation of formal/informal complaints to resolution, discipline, and/or terminations in line with local culture and the business legal environment

• Provides guidance to Leadership Team on HR related issues to ensure compliance

• Represents the company for any unemployment claims and EEOC issues, worker’s compensation insurance audits, etc.

• Manage and direct all Blue-Collar recruitment processes by posting open positions, reviewing applications, and conducting interviews to verify that candidate experience matches specific job-related requirements 

• Provide data on HR related activities to the Executive Team on an as needed basis

• Ensure all HR policy and procedures are kept up to date and legally compliant

• Partner with employees and management to communicate various Human Resources policies, procedures, laws, standards and government regulations

• Collaborate with Cintra US to ensure payroll is completed accurately and to deadline

• Work with Cintra US and brokers to analyze and modify benefits plans to establish competitive programs and ensure compliance with legal requirements

• Manage the maintenance of the permanent personnel records to ensure all regulatory requirements are met

• Lead and develop Human Resources team to provide exemplary service and support to employees

• Seek out efficient methods and ways in which to improve areas within the scope of HR practices

• Serve as the head of culture pioneering for the creation of an exceptional work experience applying our core values from employees first interaction with us through retirement

• Performs additional duties as assigned

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelor’s degree in human resources or related field required, master’s degree is preferred

• At least 15+ years within the field of Human Resource with a minimum of 3 years holding a strategic management role

• Must have experience within talent management, organizational design, total rewards, training & development, compliance and employee engagement

• Experience working with multiple cultures and remote teams

• Familiarity with state and federal employment laws, guidelines and best practices

• Human Resources certifications (SPHR/SHRM-SCP or SHRM-CP) desired

Professional Qualities:

• Create an inspiring team environment with an open communication culture

• Confident in managing, delegating and reviewing the work of direct reports

• Ability to interact with colleagues and executive-level employees in a self-managed team structure

• Superior interpersonal communication, decision-making, project management and negotiating skills

• Must be able to multitask, solve problem, prioritize, and implement innovative processes within a fast-paced environment

• Must be an effective coach and demonstrate outstanding leadership abilities

• Ability to train, develop and manage large workforces

• Must demonstrate high level of confidentiality and discretion

• Must hold superior conflict resolution skills and exceptional processes improvement ability

• Global and cultural awareness

Computer Skills:

• Must be able to demonstrate high computer proficiency, especially with Microsoft Excel, Outlook calendar, Word and Power Point

• Experience with Applicant Tracking Systems, Human Resource Management Systems (HRIS) and compensation tools is required

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet

• Travel domestic and international will be required up to 25% as needed

• Must be comfortable spending large periods of time speaking over the phone

• The employee must occasionally lift and/or move up to 10 pounds

• Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

• While performing the duties of this job, the employee is regularly required to talk or hear

• The employee is frequently required to stand, walk and sit