Telecommunications & AV Engineer @ KnowBe4

Telecommunications & AV Engineer

Posted on 5/11/2023

INACTIVE

501-1,000 employees

Website

Security platform for security awareness

Company Overview

KnowBe4 enables your employees to make smarter security decisions, every day.

Locations

Clearwater, FL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Communications

CategoriesNew

Customer Success & Support

Requirements

Minimum 2 years experience as AV engineer
Experience with AV and conference room technology across multiple vendors and technologies
Example vendors: Zoom, Logitech, Microsoft, Polycom
Example technologies: Video conferencing, audio conferencing, webcasting, HDMI/VGA, control systems, DSP
Certification(s) in AV, CTS a plus
Excellent written and verbal communication skills
Highly organized and result-oriented
A problem solver that can troubleshoot and diagnose issues within all portions of the AV ecosystem
Ability to travel to sites as required
Basic knowledge of computers
Experience working within Mac, Windows, ChromeOS environments
Strong work ethic and emphasis on attention to details
Ability to operate effectively in a team environment with both technical and non-technical team members
Strong customer service and orientation in execution
Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment

Responsibilities

Design, build, document, maintain and promote AV & conference room environments
Provide an escalation point for the help desk for engineer level issues on AV and telecommunications, closing incidents and problems within defined SLA
Act as IT technical lead for all conference room installations
Develop and maintain AV standards, drawings, and documentation
Ensure effective oversight of AV integrators, partners and vendors on the timely delivery of AV projects
Be the point of contact for global Zoom Room field installations
Enhance the reliability of our environment, ensuring continual improvement of existing and future deployments
Responsible for the Inventory, safe storage and transportation of AV equipment
Report weekly on conference room environment metrics, deployment progress and other KPI's
Development of standard procedures for troubleshooting and deploying AV systems
Provide support for other telecommunication projects as needed

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Telecommunications & AV Engineer position is responsible for designing and supporting KnowBe4’s global AV environment. The environment is made up of webcasting staff meetings, conferencing services, specialized conference rooms, and AV studios. This position will also provide basic support for the enterprise phone services.

Responsibilities:

Design, build, document, maintain and promote AV & conference room environments
Provide an escalation point for the help desk for engineer level issues on AV and telecommunications, closing incidents and problems within defined SLA
Act as IT technical lead for all conference room installations
Develop and maintain AV standards, drawings, and documentation
Ensure effective oversight of AV integrators, partners and vendors on the timely delivery of AV projects
Be the point of contact for global Zoom Room field installations
Enhance the reliability of our environment, ensuring continual improvement of existing and future deployments
Responsible for the Inventory, safe storage and transportation of AV equipment
Report weekly on conference room environment metrics, deployment progress and other KPI’s
Development of standard procedures for troubleshooting and deploying AV systems
Provide support for other telecommunication projects as needed

Minimum Qualifications:

Minimum 2 years experience as AV engineer
Experience with AV and conference room technology across multiple vendors and technologies
Example vendors: Zoom, Logitech, Microsoft, Polycom.
Example technologies: Video conferencing, audio conferencing, webcasting, HDMI/VGA, control systems, DSP
Certification(s) in AV, CTS a plus
Excellent written and verbal communication skills
Highly organized and result-oriented
A problem solver that can troubleshoot and diagnose issues within all portions of the AV ecosystem
Ability to travel to sites as required
Basic knowledge of computers
Experience working within Mac, Windows, ChromeOS environments
Strong work ethic and emphasis on attention to details.
Ability to operate effectively in a team environment with both technical and non-technical team members.
Strong customer service and orientation in execution
Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.