Night Manager

Job Description

The Night Manager of the 5-star Luxury Hotel “Palazzo Donà Giovannelli” in Venice plays a crucial role overseeing the smooth operations of the property during night-time hours. He/she will ensure exceptional guest centricity, maintain high standards of security and customer orientation and manage the hotel's various departments effectively during the night shifts. The Night Manager plays a pivotal role in maintaining the hotel's reputation for excellence and ensuring full guest satisfaction throughout the night. 
 

Responsibilities 

Team Management: 

• Providing leadership, guidance, mentoring and support to night staff, fostering a positive and productive work environment 
• Leading regular training sessions to ensure that all team members are well-equipped and updated to perform their duties effectively 
• Recognizing and rewarding outstanding performances and addressing any performance issues or concerns in a timely and constructive manner. 

Guest Services: 

• Providing a warm welcome and exceptional service to guests arriving late at night 
• Handling and reporting guest inquiries, requests, and complaints promptly and professionally 
• Ensuring that guests' needs are met efficiently and effectively during their stay. 

Operational Excellence: 

• Supervising and coordinating the activities of night staff across all departments, including front desk, housekeeping, security and maintenance 
• Monitoring and maintaining hotel facilities to ensure they are constantly clean, safe, and well-maintained according to hotel standards, procedures and standards at all times 
• Conducting regular inspections of the property to identify and address any issues or concerns. 

Security and Safety: 

• Implementing and enforcing security protocols to safeguard guests, employees and hotel property 
• Monitoring surveillance cameras and security systems to detect any suspicious activity 
• Responding to emergencies, including medical incidents, fire alarms, and disturbances in a calm and efficient manner 
• Collaborating with local law enforcement and emergency services. 

Financial Management: 

• Conducting nightly audits of guest accounts, cash transactions and other financial records to ensure accuracy and accountability 
• Assisting in the preparation of nightly reports summarizing occupancy, revenue and other key metrics 
• Identifying opportunities to maximize revenue and minimize the expenses during the night shifts. 

Qualifications

• Previous experience in luxury hospitality with a focus on night operations is preferred 
• Strong leadership skills with the ability to motivate and inspire a diverse team 
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels 
• Sound judgment and decision-making abilities, especially in high-pressure situations 
• Proficiency in using hotel management software and other computer systems 
• Flexibility to work nights, weekends, and holidays is mandatory 
• Bachelor's degree in Hospitality Management, Business Administration, or related field is highly preferred 
• Very good knowledge of Italian and English; French confidence is a plus.