Full-Time

Assistant Manager of Precare Operations

FreedomCare

FreedomCare

501-1,000 employees

Medicaid-funded family caregiving with pay

Social Impact

Compensation Overview

$65,000 - $80,000Monthly

Junior, Mid

New York, NY, USA

Required Skills
Communications
Management
Salesforce
Customer Service
Requirements
  • BA/BS degree
  • 3+ years of proven leadership experience with a history of effectively managing people leaders
  • Experience successfully motivating a team to meet and/or exceed targets or metrics consistently
  • Strong business acumen with the ability to understand the needs of the business, adapt and remain positive during times of change
  • Self-motivated and detail-oriented with the ability to handle multiple tasks urgently
  • Relationship builder with strong communication and organizational skills
  • Strong technical skills with ability to quickly learn new software and leverage tech to resolve issues
  • Proficiency in office software (e.g., Microsoft Office Suite) and Salesforce
  • Strong communication and interpersonal skills
  • Problem-solving and decision-making abilities
Responsibilities
  • Lead Change Management and Process Improvement Effort
  • Create training content and change management plans for process changes
  • Cascade business goals to leadership building awareness, alignment and understanding throughout the Intake teams
  • Work closely with Onboarding leaders to remove roadblocks and mitigate OB related escalations
  • Work closely with the technology team to improve the employee/consumer user experience and solve for common issues
  • Collaborate with the L&D team providing detailed & effective feedback to ensure training effectiveness
  • Stand in for Team Leads or coordinate TL coverage when they are out of the office to ensure team members feel supported
  • Manage and monitor operational workflows and metrics to ensure that the team is meeting departmental and company goals such as low abandon rates, minimal voicemails, high patient/caregiver contact scores
  • Join forces with Workforce Management to ensure adequate coverage and accurate payroll processing by checking the data in Verint/Purely weekly
  • Manage the performance of team leaders and their teams through active motivation, assessing performance, consistent communication, and effective feedback
  • Create a positive working environment that facilitates exceptional customer service and case management through training and development
  • Partner with PBP to address and create effective action plans for performance issues
  • Work closely with Manager and tech team to improve the employee/consumer user experience
  • Partners with the TA team in the hiring, selection, and onboarding/training process for new employees

FreedomCare stands out in the home care industry by leveraging a Medicaid-funded program that uniquely empowers individuals to nominate a familiar caregiver, fostering a personalized and trust-based care environment. This approach not only addresses the emotional well-being of clients by keeping them within their comfort zone but also mitigates common industry challenges such as high caregiver turnover and frequent hospitalizations. Additionally, the company's instant pay feature for caregivers underscores its commitment to a supportive and responsive work infrastructure, enhancing job satisfaction and financial stability for those in caregiving roles.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
INACTIVE