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Senior Director
Product Management
Posted on 3/16/2023
Remote • United States
Experience Level
Desired Skills
Data Analysis
  • 8+ years of product management experience building large scale cloud services platforms, ideally in a multi-product portfolio company. This should include firsthand experience of building category-defining, scalable products for marketers
  • 6+ years of people management experience
  • Demonstrated leadership with the ability to inspire, lead, recruit and retain successful product management teams
  • Proven track record of results - establishes bold goals, achieves/over-achieves those goals and takes ownership for overall business outcomes
  • Innovation and critical thinking - track record of driving companies through transformative change with the ability to see the big picture while also being hands-on and in the details
  • Gravitas - executive presence, strong communication skills, ability to communicate business value, as well as product features/benefits
  • Rigor, methodology and data-driven - outcomes oriented and a problem solver
  • Customer obsessed - passionate about the customer journey and customer experience
  • Strong communication skills with the ability to simplify sophisticated concepts into essential messaging for the purpose of enabling and influencing others
  • Structured, proactive problem solver who can quickly prioritize and implement action plans in dynamic environments
  • Desire to continually learn and improve upon existing approaches and methodologies - with the ability to create and implement processes when necessary
  • A passion for technology, in particular marketing and data solutions
  • Define and deliver the product vision, roadmap, and execution for Campaign Management, Orchestration, Channel & Content integration, Subscription Management, and Marketing Analytics within the Twilio Engage product
  • Bring rigor to product management - create an environment focused on ruthless prioritization, customer success and trust, and significant business outcomes
  • Drive a continuous discover/build/ship/learn cycle for the Engage R&D teams with a clear short and long term roadmap that delivers on the vision and continuously unlocks value
  • Be a model in customer orientation. Build trust with stakeholders through empathic engagement, clear convictions, and high-integrity commitments. Create clear roadmaps for internal and external customers
  • Build and develop an impactful product team that wears the customers' shoes. Provide career development opportunities that enable every individual to be an exceptional product manager.Partner with engineering to build a culture of empowered product teams where all roles excel together and deliver as a single team
  • Be a great partner to sales and customer success - support, listen, guide and enable
  • Based in Colorado: $213,120 - $266,400
  • Based in New York, Washington State or California (outside the San Francisco Bay Area): $225,680 - $282,100
  • Based in the San Francisco Bay area, California: $250,720 - $313,400
  • This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave
Desired Qualifications
  • Bachelor's degree from an accredited university, or equivalent experience
  • Experience building marketing automation and/or customer data platforms
  • Strong knowledge and experience in bringing products to market at scale

5,001-10,000 employees

Customer engagement platform & developer of communications APIs
Company Overview
Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.
  • Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
  • Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
  • Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
  • Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
  • Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
  • Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.
Company Core Values
  • Build a more‑connected world
  • Be great, do good, scale fast
  • The work of our lives