Overview

Provides support, maintenance, and monitoring of the corporate network infrastructure including hardware and related protocols. Processes network infrastructure requests and serves as the final escalation point for all networking issues, incidents, and major outages. Owns, plans, executes, and documents multiple concurrent complex technical projects from concept to completion.

Serves as an owner and SME of a network specialty domain.

This is a remote role in the US.

Responsibilities

• Configures, maintains, and operates routers, switches, firewalls, wireless access points, load balancers, VOIP equipment, and monitoring tools.
• Installs physical equipment, connects cabling, dresses communications racks, powers devices per provided documentation.
• Oversees the proactive monitoring of the network infrastructure via monitoring tools and delegates alerts in a timely manner when possible.
• Mentors, coaches, and knowledge shares with junior associates and peers
• Acts as a final escalation point for all issues, incidents, and major outages.
• Independently processes routine requests for network services, access, and documentation.
• Independently troubleshoots and resolves major incidents, runs outage bridges, and seeks root cause analysis for complex network issues.
• Independently owns and is a subject matter expert in a network specialty domain such as firewalls, VOIP, datacenter technologies, load balancers, cloud networking, wireless, packet analysis, networking tools (DNAC, PRTG, ISE, etc.), low voltage design, MPLS, or route/switch.
• Independently owns multiple concurrent network infrastructure projects from concept to completion including requirements gathering, implementation, turn up, testing, and hand off of the technology solution to the business.
• Independently owns major network infrastructure projects from concept to completion including requirements gathering, delegation of tasks to peers, implementation, reporting to senior leadership, turn up, testing, and hand off of the technology solution to the business.

Qualifications

Academic and Professional Qualifications:

• Bachelor’s degree or equivalent/years of experience required.
• Cisco Certified Technician (CCT) – Required
• Cisco Certified Network Associate (CCNA) – Required
• Cisco Certified Network Professional (CCNP) – Required
• ITIL Foundations – Required
• Security+ - Preferred

Experience:

• 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience
• 2-4 relevant work experience with specialist technology domain
• Ability to work collaboratively with and/or temporarily lead a team and receive constructive feedback from senior engineers
• Ability to provide excellent customer service when working directly with users that may not be technical
• Ability to provide mentoring, coaching, and knowledge share in a constructive manner to junior associates and peers
• Ability to own multiple concurrent projects from concept to completion including requirements gathering, documentation, implementation, testing, turn up, and hand over
• Ability to own a major project from concept to completion including requirements gathering, leading of peers, documentation, implementation, reporting to senior leadership, testing, turn up, and hand over
• Subject matter expert in one or more network specialty domain: firewalls, VOIP, datacenter technologies, load balancers, cloud networking, wireless, packet analysis, networking tools (DNAC, PRTG, ISE, etc.), low voltage design, MPLS, or route/switch
• Expert knowledge of IP addressing, MAC addressing, packet analysis, and VLANs
• Expert knowledge of network routing protocols OSPF, iBGP, eBGP and switching protocols STP, RSTP, PVSTP, LACP
• Advance to expert knowledge of Azure networking
• Very strong knowledge of vendor management, equipment (Cisco, Aruba, Arista), low voltage cabling standards, and working with ISPs
• Very strong knowledge of wireless networking and either firewalls, VOIP, datacenter technologies, load balancers, or cloud networking

Travel Requirements:

• Up to 10% travel may be required

Working Arrangements:

• Standard work week or as defined by assignment requirements
• Primarily works in a remote environment
• May require after-hours, on-call support and/or holidays
• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs