Who We Are:
Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.
Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.
You Will Be:
The Assistant Manager (AM) of Facilities acts as the tactical engine of our 24/5 operations, ensuring that infrastructure and employee services function at peak performance. By providing hands-on leadership across transport, catering, housekeeping, and technical maintenance, the AM ensures that the Saks Global workspace remains a safe, premium, and seamless environment for our workforce, regardless of the hour.
Key Responsibilities:
A. Transport & Fleet Management
Daily Oversight: Manage the end-to-end employee commute program, including roster planning, vehicle dispatch, and real-time tracking.
Safety & Compliance: Ensure all vehicles meet safety standards (GPS, panic buttons, speed governors) and that drivers adhere to the code of conduct.
Cost Optimization: Review trip data to identify route consolidation opportunities and reduce "empty miles" or vehicle wastage.
Emergency Response: Act as the first point of contact for transport-related incidents (breakdowns, accidents, or delays).
B. Food & Beverage (F&B) / Cafeteria Services
Vendor Management: Monitor catering partners to ensure food quality, taste, and variety meet Saks Global standards.
Hygiene & Audits: Conduct daily inspections of the kitchen, storage, and dining areas. Ensure compliance with food safety certifications (e.g., HACCP or local equivalents).
Employee Experience: Manage feedback loops (surveys/suggestion boxes) and work with vendors to implement menu improvements and festive celebrations.
C. Facility Operations (Hard & Soft Services)
Shift Leadership: Provide onsite leadership during the 24/5 cycle, ensuring night-shift operations are as efficient as day-shift operations.
Maintenance (MEP): Supervise Electrical, Plumbing, and HVAC (Heating, Ventilation, Air Conditioning) preventive maintenance schedules to ensure zero downtime.
Housekeeping: Manage the cleaning crew to maintain high standards of office hygiene and aesthetic appeal.
Inventory Management: Oversee the procurement and stock levels of pantry supplies, stationery, and cleaning consumables.
D. Health, Safety & Environment (HSE)
Compliance: Ensure the facility meets all local fire, building, and safety codes.
Emergency Preparedness: Assist in conducting fire drills, ERT (Emergency Response Team) training, and maintaining first-aid readiness.
E. Vendor Relationship & Performance Management
The Assistant Manager will serve as the primary point of contact for all third-party service providers (Transport, Catering, Housekeeping, and MEP). The core focus is to transition from a "supervision" model to a "performance-driven" model by:
SLA & KPI Governance: Ensuring all vendors meet or exceed Service Level Agreements (SLAs) through daily audits, monthly performance reviews, and data-backed scorecards.
Cost & Compliance Oversight: Monitoring vendor billing for accuracy, optimizing resource allocation (e.g., cab occupancy and food waste), and ensuring 100% compliance with statutory and safety regulations.
Service Excellence: Acting as the bridge between the Employee Committees and vendors to implement feedback-driven improvements in food variety, transport punctuality, and facility cleanliness.
Contractual Integrity: Assisting the Facility Manager in contract renewals, scope- of-work (SOW) definitions, and identifying cost-saving opportunities through competitive benchmarking.
What You Will Bring:
Technical Skills & Experience
Experience: 10+ years in Facility Management, preferably within a high-growth corporate environment or a 24/7 ITBT company.
Education: Bachelor’s degree or equivalent
Tool Proficiency: Expertise in MS Office (Excel & PowerPoint) and Integrated
Facility Management System (IWMS/CAFM,BMS) tools.
Core Competencies:
Operational Excellence: A "hands-on" approach to identifying issues before they escalate.
Vendor Diplomacy: Ability to manage third-party vendors firmly but fairly to ensure SLA compliance.
Crisis Management: Calm under pressure; able to make quick decisions during equipment failures or transport delays.
Communication: Strong verbal and written skills for reporting to senior leadership and interacting with employees.
Key Performance Indicators (KPIs):
99% Uptime: For all critical facility assets (Power, HVAC, Internet).
Zero Safety Incidents: Maintaining a 100% accident-free record in employee transport.
Budget Adherence: Keeping operational expenses (OPEX) within a +/- 5% variance of the monthly budget.
Employee Satisfaction: Achieving an 85%+ satisfaction rating in internal facility surveys.
Working Conditions:
Requires the flexibility to work in rotational shifts to support a 24/5 environment.
On-call availability required for weekend emergencies or critical maintenance shutdowns.
Facilities Operations (2)