Governance

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Governance, Control & Operational Excellence team are creative Change Agents who design, optimize, implement, reporting, and process improvements and shape the organization into a structured framework for decision-making and accountability across departments.

As Governance, Control Process Engineer, you will utilize your proven experience of engaging  and collaborating with cross-functional, multi- level stakeholders to analyze, solution, automate, implement, and monitor process improvements for moderate to complex, new and existing processes in alignment business objectives and strategies. Your ability to write concise, consumable, professional documentation, create visuals of the 'Art of the possible' coupled with being a good 'storyteller' are just some of the skills you will use to deliver value.

Responsibilities:

• Plan, manage, execute and lead cross functional end-to-end delivery of process improvement throughout the lifecycle of moderate to high scale/complex projects in alignment with the business and/or enterprise needs and strategies. Provide leadership and work collaboratively with stakeholders including the Business and Technology partners, to support project benefits and changes to business processes.

• Educate and create awareness of process improvement methodologies across the Bank.

• Contribute to the strategic direction of the business /function, play a key role in the development and implementation of process and operational synergies and efficiencies

• Leverage advanced analytics and process modeling to solve moderate to complex process problems, as well as make process improvements

• Provide advice to business leaders and lead solutions to improve quality and eliminate waste. Lead the team to execute on recommendations

• Provide advanced data-driven recommendations / decisions to forecast, lead and deliver financial and customer benefits to the business

• Gather data to translate a practical problem into a statistical problem, using advanced methods including data modeling

• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise

• Adhere to enterprise frameworks or methodologies that relate to activities for this process improvement & transformation

• Ensure respective programs/policies/practices meet business needs, complies with internal and external requirements, and aligns with business priorities

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

• Ensure compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties)

• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience

• Conduct meaningful analysis at the functional and/or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

• Adhere to internal policies/procedures and applicable regulatory guidelines

• Protect the interests of the organization escalate – identify and manage risks, and non-standard, high risk activities as necessary

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Requirements

• Working knowledge of IT and Security Risk vernacular, technologies and practices

• Process improvement advisor for a business, typically leading or contributing on projects of moderate scope and complexity

• Solves moderately to highly complex process problems

• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations

• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

• Has advanced knowledge of all the software application and tools required to perform tasks while following best practices; provides guidance to others

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

• Works autonomously as the lead and guides others within area of expertise

• Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program

• Undergraduate degree or relevant professional certifications, designations, or equivalent required

• 7+ years of relevant experience

• Black Belt; Cobit certification or other Process management certifications  

• Jira; Confluence; SharePoint; Excel; Power Point; Power BI; Power Automate experience is an asset

#LI-TECH

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet