Residential Care Supervisor

Welcome to Cherry Health - video about Cherry Health

For individuals transitioning from closed custody correctional facilities, Cherry Health provides Person Centered Reentry Services to ease the transition back into the community. Services are available at two locations: our Community Treatment Center (CTC) in Detroit and Community Alternatives Program (CAP) in Grand Rapids. Services include 24-hour residential treatment in a structured environment with individual and group counseling services. Some participants come to us directly from a correctional facility, while others come as part of a diversion program to keep them out of prison. Together, we work to address health issues (including behavioral health issues) and other reentry needs i.e., employment, education, housing, and fostering connections to help justice system involved persons successfully reintegrate back into their respective communities.

OVERVIEW OF POSITION:
The Residential Shift Supervisor provides shift oversight, direction, and support to Residential Care Coordinators on each shift. The Residential Shift Supervisor is responsible for supervision, training, and development of the Residential Care Coordinators, provision, and coordination of shift coverage. This role also assists in daily operational oversight of the RCC Department in providing custody, security, and oversight to clients within the residential facility while maintaining order within the facility and enforcing all rules, regulations, and policies.

Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide supervision to all Residential Care Coordinators assigned to the designated shift.
• Responsible for Timecard approval and approval or denial of PTO requests submitted by direct reports.
• Coordinate/conduct monthly RCC meetings according to the assigned shift and attend monthly All Staff Meetings.
• Ensure staffing and supply expenditures are within budgetary guidelines.
• Provide narrative and statistical reports as assigned.
• Oversee the admission, orientation, supervision, and discharge of program residents.
• Oversee the administration of discipline for infractions of facility rules and regulations by residents.
• Oversee randomly scheduled facility and client searches.
• Ensure that residents meet all scheduled activities and appointments daily.
• Oversee the RCC staff monitoring client activities in and around the campus.
• Report all concerning and/or atypical circumstances to the Site Manager immediately.
• Assist with after-hours on-call emergency response as assigned by the Site Manager.
• Oversee/coordinate urine drops assigned to Residential Care Coordinators; prepare urine billing, order urine test cups, and breathalyzer tubes.
• Oversee fingerprinting of both staff, new hires, and new resident admissions.
• Oversee the distribution of resident mail, meals, and bus tickets.
• Monitor daily sanitation of resident rooms and building.
• Develop and maintain effective working relationships and work collaboratively with CTC staff and Administration.
• Perform other tasks as assigned by Supervisor.
   

SKILLS / KNOWLEDGE / ABILITIES:

• Demonstrated knowledge of and ability to use methods of service planning and delivery with the client population served by the agency.
• Excellent judgment and sound decision-making skills.
• Ability to work with limited supervision and to accept and utilize feedback.
• Ability to understand and follow written and oral instructions.
• Ability to maintain resident confidentiality.
• Ability to work with people of different cultures.
• Ability to communicate clearly and effectively both orally and in writing.
• Have an understanding, preferably a working knowledge, of the person-centered planning process.
• Demonstrated ability to engage clients in service.
• Demonstrate a thorough knowledge of program services, resident needs, and management techniques.
• Demonstrated ability to coordinate services with other community and client net resources.
• Have a valid and clean Michigan driver’s license and access to transportation for the performance of job duties.
• Proficient computer skills.
   

KEY VALUES:

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning
   

EDUCATION / LICENSES / CERTIFICATES:

• Bachelor’s degree in Human Services or related field preferred, or an equivalent combination of education and experience.
• CPR certification required.
   

EXPERIENCE:

• Three years direct care experience required.
• Experience in mental health, substance abuse, or correctional-type residential program is strongly preferred or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.
   

PHYSICAL REQUIREMENTS:

• Possible exposure to patients/clients with illnesses and/or infections.
• Frequent telephone and computer use, requiring manual dexterity for writing and computer use.
• Sitting, standing, or walking for extended periods of time.
• Specific vision abilities required by this job may include close vision, distance vision, and ability to adjust focus.
• May require bending, squatting, or kneeling and lifting up to 50 pounds.
• Use of Personal Protective Equipment (PPE) as required.
   

CLIENT POPULATION SERVED:

Adults

The essential functions of this position must be able to be accomplished with or without accommodations.

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission: 

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision: 

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values:

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits:

Cherry Health has excellent benefit offerings dependent on employment status.  Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% 
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program  

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.