Company:
Capital Automotive Group Inc./ DBA Capital Automall
Join Capital Automotive Group!
At Capital Automotive Group, we believe our people are the key to our success.
As a Service Internet Lead Responder, you’ll be part of a fast-paced, customer-focused environment where teamwork and communication drive results. If you’re motivated, enjoy building relationships, and want a career in the automotive industry — we want to meet you!
What We Offer
Competitive compensation with performance incentives
Comprehensive health, dental, vision, and insurance benefits
Paid training and ongoing professional development opportunities
Career advancement across our 11+ dealerships and body shops in Canada and the U.S.
Paid vacation and personal days
Employee pricing on vehicles, parts, service, and accessories
Discounts at partner retailers and service providers
A supportive, team-oriented environment where your contributions are recognized
State-of-the-art facilities with modern technology
Company-sponsored events and team-building activities
Wellness programs and employee assistance plans
Opportunities to participate in community involvement and charity initiatives
Legacy Awards recognizing years of service and loyalty
Leadership that values fresh ideas and employee input
A fast-paced, dynamic work environment with variety in your day-to-day
Mentorship and coaching from experienced automotive professionals
A strong, stable company with over 30 years of growth and success in the industry
Opportunity to be part of an innovative, growing group that promotes from within
Your Role
Be the first point of contact for customers reaching out to our Service Department
Ask qualifying questions, uncover customer needs, and schedule appointments
Ensure service advisors receive accurate and timely information
Make appointments when advisors are unavailable, and route details properly
Track and provide reporting to dealership management
Proactively connect with customers who are due for regular maintenance, helping to drive service business and strengthen relationships
What You Bring
Strong communication skills — verbal, written, and interpersonal
Background in customer service, sales, or call center/telemarketing an asset
Computer literacy and solid organizational skills
Ability to problem-solve and work independently in a fast-paced environment
Valid driver’s license
If you’re enthusiastic, hard-working, and ready to grow, Capital Automotive Group is the place for you!
Only those selected for an interview will be contacted*
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.
Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
Customer Experience & Support (1)