Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you ready to shape the future of customer engagement with cloud and AI-driven solutions that power billions of experiences worldwide?

At Genesys, we seek dynamic professionals who understand business value and can articulate how technology-driven solutions can transform customer experiences.

If you have a passion for innovation, strategic thinking, and engaging with stakeholders to drive meaningful outcomes, we want to hear from you.

What You’ll Do:

• Engage with customers to understand their business needs and articulate the value of Genesys Cloud CX solutions beyond just functionalities.

• Deliver compelling presentations and lead discussions with key stakeholders across various industries.

• Design and execute custom demos tailored to customer requirements using the Genesys Cloud CX platform.

• Lead Proof of Concept (PoC) initiatives, demonstrating how our solutions can solve real business challenges.

• Manage multiple projects simultaneously, ensuring a smooth pre-sales process and alignment with customer expectations.

• Stay ahead of industry trends and understand the specific contact center needs across different sectors.

• Collaborate with internal teams to refine solutions, drive innovation, and provide continuous feedback for product improvement.

What We’re Looking For:

• Degree in Computer Science, Engineering, Business, or equivalent experience.

• 2+ years in presales, consulting, or related customer-facing roles, ideally within the contact center or customer experience space.

• Strong business acumen with the ability to translate technical capabilities into business value.

• Ability to present confidently to both technical and executive audiences.

• Knowledge of industry-specific contact center requirements and operational challenges.

• Curiosity for technology and eagerness to explore advancements in AI, cloud, and digital transformation.

• Fluency in Italian and English.

• Familiarity with scripting (e.g., JavaScript, Python)

• API integrations is mandatory.

Why Join Us?

• Inclusive and Collaborative Culture: Work in an inclusive environment that values multiple perspectives.

• Impactful Work: Help businesses transform their customer experience strategy with cutting-edge technology.

• Career Growth: Access to ongoing learning and development opportunities.

• Flexible work arrangements to support your well-being.

We’re looking for talented professionals to join our teams in Vimercate (MB)- Milan Area

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.