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Full-Time

National Service Operations Coordinator

Posted on 7/8/2024

Flynn Companies

Flynn Companies

1,001-5,000 employees

Building envelope solutions for properties

Industrial & Manufacturing

Entry

Mississauga, ON, Canada

Category
Supply Chain Management
Transportation & Distribution
Warehouse Operations
Operations & Logistics
Required Skills
Communications
Customer Service
Requirements
  • Ability to follow process-driven tasks with meticulous attention to detail and organizational skills
  • Display excellent interpersonal and communication skills, both written and verbal essential
  • Ability to multi-task and prioritize to meet pressing deadlines
  • Ability to work independently, as well as in a team-based environment
  • Ability to make decisions based on your training
  • Ability to take initiative
  • Proficient computer skills in Windows based software
  • Advanced typing skills
  • Strong organizational skills
  • Ability to collaborate in team meetings
  • Strong demand for the English language, both written and verbal
  • Previous experience in a Customer Service role is considered an asset
  • Previous experience in the roofing industry is considered an asset
  • Advanced Microsoft Office skills (mainly Word and Outlook)
Responsibilities
  • Process and organize a high volume of reports
  • Review and communicate with appropriate branch personnel regarding information required to compile customer reports, invoicing, and quotes
  • Produce detailed written reports on findings and recommendations and forward to customers
  • Maintain and update customer database for each local branch
  • Use web-based technology to obtain field service technicians’ data
  • Respond to local branch inquiries in a timely, courteous, and professional manner
  • Work closely with local branch personnel and departments to satisfy customer requirements
  • Follow up on outstanding quotations with customers via telephone and emails
  • Provide operational support to the local branches
  • Perform other administrative duties as required by the team

The Flynn Group of Companies is a premier provider of building envelope solutions, boasting over 40 years of experience in roofing systems, glazing, curtain walls, architectural metals, and waterproofing services. This company is a great place to work due to its deep expertise in creating innovative and effective building solutions, and a strong commitment to professional growth and development within the industry. Employees at Flynn are provided with cutting-edge tools such as the F.A.S.T. app, facilitating efficient repair and maintenance tasks, empowering them to excel in their roles and service delivery.

Company Stage

N/A

Total Funding

N/A

Headquarters

Mississauga, Canada

Founded

1978

Growth & Insights
Headcount

6 month growth

5%

1 year growth

12%

2 year growth

29%